Are you ready to jumpstart your career as a Customer Support Representative with a premier leader in mission critical public safety technology based in West Sayville? In this dynamic role, you will be the primary contact for key clients, answering inbound inquiries, processing order details, providing product guidance, and ensuring local first responders get the vital equipment they rely on every day. If you are interested, please apply today or send your resume to kenyis.rosario@randstadusa.com for immediate consideration!
salary: $20 - $22 per hour shift: First work hours: 8 AM - 4:30 PM education: No Degree Required
Responsibilities
- Customer Support & Order Management: Handle inbound and outbound calls regarding order placements, pricing inquiries, order status updates, and inventory availability.
- Technical Product Assistance: Guide customers through part numbers and technical product specifications using physical and digital catalogs.
- Customer Relationship Management: Log interactions, updates, and account notes accurately within internal database tools.
- Cross-Functional Collaboration: Partner with internal department leads, production, and shipping teams to ensure accurate order fulfillment and timely follow-ups.
- Email & Inquiry Coordination: Manage high-volume correspondence via Microsoft Outlook to resolve client requests promptly.
Skills
- Telephone Etiquette
- Customer Service
- Basic Computer Skills
- Technical Support
- Interpersonal Skills
- Excel
- CRM
- Order Fulfillment
- Follow-up
- Inventory
- Communication
- Problem Solving
- ERP
- Microsoft Office
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.