This position offers the convenience of 100% remote work, complete company-provided computer equipment, and four to six weeks of comprehensive, paid virtual training designed to set you up for long-term career growth. If you bring communication skills, an empathetic listening ear, and a passion for helping others, we would love to welcome you to our team. Key Responsibilities: Process accurate patient referrals and applications within proprietary CRM systems. Guide patients through their care journey, answering questions with empathy and clarity. Conduct outbound calls for follow-ups, verifications, and provider outreach. Document accurate, real-time case notes during telephone consultations. Manage patient accounts seamlessly from initial inquiry through program approval. What You Bring: High School Diploma or GED; 2–4 years of customer service or call center experience. Typing speed of 40+ WPM while speaking and navigating multiple computer screens. proficiency in Microsoft Office, Zoom, and Microsoft Teams. Excellent verbal communication, active listening, and problem-solving skills. Healthcare, pharmacy operations, or insurance verification background is a plus. Dedicated, quiet workspace with hardwired broadband internet (15+ Mbps download / 5+ Mbps upload; max 30ms ping).
salary: $19.99 - $20 per hour shift: First work hours: 7 AM - 7 PM education: High School
Responsibilities
Process accurate patient referrals and applications within proprietary CRM systems. Guide patients through their care journey, answering questions with empathy and clarity. Conduct outbound calls for follow-ups, verifications, and provider outreach. Document accurate, real-time case notes during telephone consultations. Manage patient accounts seamlessly from initial inquiry through program approval.
Skills
- Typing 40+ WPM
- Microsoft Office
- verbal communication
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
