About rag & bone From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
Job Summary:
This role is responsible for overseeing international accounts receivable operations, with a primary focus on collections, credit analysis, and billing and invoicing functions. Work closely with internal departments, international customers, and external collection partners to support timely payments, minimize outstanding balances, and ensure efficient order processing.
Responsibilities:
Primary Responsibilities
- Oversee international accounts receivable portfolios, including collections, credit analysis, and billing/invoicing activities.
- Manage customer account balances and follow up on outstanding receivables to support timely collections.
- Monitor credit exposure and payment performance across international accounts.
Key Tasks and Activities
- Statements of Account: Prepare and distribute Statements of Account (SOAs) to international customers as needed.
- Aging Reports: Prepare and maintain weekly accounts receivable aging reports for upper management to review outstanding balances, identify collection risks, and monitor overall receivables performance.
- Commission Invoicing: Prepare and issue quarterly commission invoices for international sales agents.
- Cross-Department Coordination: Participate in weekly meetings with other departments to resolve account-related issues, address order holds, and facilitate timely order deliveries and collections.
- Customer Portal Management: Submit invoices through customer portals and monitor submission status to ensure invoices are processed for payment.
- Collection Agency Liaison: Serve as the primary point of contact between rag & bone and its international collections agency, coordinating account escalations, payment updates, and collection-related matters.
- Check Deposits: Process incoming customer checks as they are received, either through remote deposit or in-person bank deposits.
- Prepaid Collections: Collect payment on prepaid orders before shipment, follow up with customers on outstanding prepayments, and confirm receipt of funds.
- Order Releasing: Release orders from hold once payment or credit approval is confirmed, and coordinate with Distribution and Customer Service to support timely shipment.
- New Customer Account Setup: Set up new customer accounts in Microsoft Dynamics 365, including collecting required account documentation, establishing payment terms, and completing credit review.
- Key Challenges
- Managing multiple international accounts, deadlines, and collection priorities while maintaining organization and accuracy.
- Balancing competing priorities and ensuring timely follow-up on outstanding items.
- Navigating complex account issues that require coordination across multiple departments.
- Systems, Tools, and Reports
- Microsoft Dynamics 365 – Account management, invoicing, and accounts receivable activities.
- Microsoft Excel – Reporting, data analysis, reconciliations, and automated reporting.
- Microsoft Outlook – Customer correspondence and internal communication.
- Power BI – Reporting, data analysis, and monitoring accounts receivable performance.
Requirements:
- Advanced Microsoft Excel and technical reporting skills.
- Strong analytical and critical-thinking abilities.
- Proficiency in numerical analysis and financial calculations.
- Excellent attention to detail and accuracy.
- Ability to investigate discrepancies and identify practical solutions.
- Strong communication and cross-functional coordination skills.
Rules we live by | Rules you live by Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity Have No Fear | Innovate and solve problems Own Every Decision | Work together and get results Quality Matters | Not only with product, but we see it in our people Make Shit Happen | Be disciplined, be competitive
Our in-office policy is in office, 4 days a week.
Benefits
- Paid Time Off
- Clothing Allowance
- Generous Employee Discount
- Paid Parental Leave
- Membership to Calm and access to other wellness benefits
- Medical, dental, vision and ancillary benefits
- 401k
Salary: The target salary for this role is between $70,000 and $72,000 based on candidates' experience and expectations.
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
