Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary
The role of the Cook II is to be responsible for cost effective preparation and plating of food to exceed the expectations of our guests Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.
FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.
Hourly Wage: $22.48
Benefits When You Make It Your Choice:
- Employee discounts on thousands of hotels
- Enjoy a complimentary meal in the associate cafeteria during your shift
- Free Parking
- Paid Sick Time (MN Earned Sick and Safe Time)
Hourly (Full Time):
1st of the month following 30 days of service:
- Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more!
- Employer paid HSA contribution
- 401(k) Retirement Plan
- Employee Assistance Program
90 Days:
- Paid Vacation Time
- 8 Paid Holidays
- Paid Bereavement
1 Year:
Key Responsibilities
Prepares and properly garnishes all food orders in accordance with menu specifications under the guidance of the Chef
- Prepares sauces, soups and hot entrees in accordance with menu
- Use and follow recipes
- Adjust recipes accurately
- Uses high-quality ingredients and measures them accurately
- Operates all kitchen equipment accurately
- Taste test and evaluate foods before serving to make sure standards are met; consult with Chefs if there are any concerns.
- Portions food into standard portions
- Garnishes food in appealing manner
- Presents food using proper plate presentation techniques
- Coordinates completion of menu items with server
- Sets up for meals by ensuring proper amounts are in place for forecasted covers, special functions and any reservations
- Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP
Organizes and maintains work areas, coolers and storage areas
- Prepares work checklist and organizes work stations for each shift
- Checks and maintains coolers and storage areas for cleanliness, quantity and quality of food products
- Requisitions food with necessary approvals according to policy
- Takes proper care of ranges, ovens, broilers, fryers, griddles, utensils and other equipment
- Ensure that kitchen area remains clean and free of hazards during shift
- Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures, ensure proper rotation of all food items
- Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables
- Keep floor clean and free of food items, trash or other obstacles
Serves food that is safe to eat and looks appealing
- Follows facility’s safe food-handling guidelines
- Cleans and Sanitizes work area according to cleaning schedule
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectation
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.
Requirements
- Minimum two years of cooking experience, preferably in an upscale high volume environment
- Culinary degree preferred
- Must be able speak, read and understand basic cooking directions.
- Ability to follow standardized recipes and plate presentation
- Knowledge of food and beverage preparations, service standards, guest relations and etiquette
- Knowledge of the appropriate table settings and service ware
- Excellent attention to detail
- Must possess the ability to handle multiple tasks
- Excellent communication and interpersonal skills
- Ability to effectively communicate with department managers, team members and guests
- Ability to follow prep list
- Able to work a flexible schedule, including weekends and holidays
Physical Demands
- Will stand for long periods of time
- Proper lifting techniques required
- Ability to lift, carry, push, pull or otherwise move objects
- Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to lift 50 pounds regularly, pushing or pulling objects up to 100 pounds
- Ability to work under variable temperature conditions and can multi -task
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.