Account Provisioning Specialist (Enterprise)
Location: Remote (US)
Clearance: Public Trust (Tier 3)
Rackner is seeking an Account Provisioning Specialist to manage high-volume user account provisioning and application access for MHS GENESIS and JOMIS users across the Military Health System. This role oversees the end-to-end access management process, from initial request through successful provisioning, including complex role-based access requests requiring clinical review and Government approval.
What You’ll Do
- Fulfill standard and complex access requests end to end: intake, identity and prerequisite checks, role mapping, approval routing, account creation or modification, training-domain authorization, validation, notification and closure evidence.
- Maintain the cross-application role matrix and process recurring competency-password updates.
- Direct clinical, privileged and sensitive requests to the clinical informatics team for review and prepare the required documentation for Government review and approval
- Monitor request processing timelines, track delays and dependencies, and provide status reports by application, role, and request type
- Identify repeatable request types for automation and preserve manual procedures until each automation is authorized.
Required Qualifications
- Minimum of 2+ years with high-volume account provisioning or IAM operations
- Experience processing and managing service requests through ServiceNow
- Must be eligible to undergo and successfully complete a Tier 3 background investigation
Preferred qualifications
- Knowledge of MHS GENESIS user roles and position requirements
- Familiarity with JOMIS
- Experience with provisioning automation rollouts
Why Rackner
At Rackner, you'll contribute to technology and services that support important federal missions.
Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional growth, and practical solutions to complex challenges.
Benefits & Perks
Rackner is committed to supporting the growth, development, and well-being of our team members. Our benefits and perks include:
- Company-supported professional certifications aligned with program work.
- Professional development and career growth opportunities.
- 401(k) with 100% company match up to 6%.
- Medical, dental, vision, life, and disability coverage.
- Generous paid time off and company holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay schedule and team events.
