About World Equestrian Center
World Equestrian Center (WEC) is a multi-venue equestrian and hospitality destination featuring indoor and outdoor arenas, lodging, retail, dining, meeting spaces, and a wide range of live events. WEC is committed to delivering high-quality guest experiences through professional operations, responsive service, and reliable technology. Position Summary
The Audio-Visual Technician supports, maintains, and troubleshoots audiovisual and related technology systems across the World Equestrian Center campus. This hands-on role supports live events, meetings, presentations, internal departments, external clients, and vendors. The technician serves as a key liaison between technical teams and business stakeholders, helping ensure systems are ready, issues are resolved quickly, and events are executed professionally. The position requires schedule flexibility based on the property event calendar, including evenings, weekends, holidays, and after-hours on-call support when operational needs require it. Salary: $50,000 - $60,000 annually Work Hours: Friday through Tuesday – Second shift (10am-7pm or Noon-9pm) Essential Duties and Responsibilities
- Set up, test, troubleshoot, operate when assigned, and tear down audio, video, display, streaming, and event-technology equipment for live events, meetings, presentations, and campus operations.
- Perform pre-event site inspections and technology readiness checks; attend rehearsals and technical run-throughs when needed to identify and resolve issues before an event begins.
- Provide rapid technical support during live events, including troubleshooting microphones, mixers, speakers, digital displays, video distribution, control systems, and related infrastructure.
- Install, configure, maintain, and support AV systems and software, including Q-SYS, Dante, Shure wireless tools, TriplePlay/Uniguest, Mood Media, Presenter, Extron, Novastar, and other campus platforms.
- Perform approved upgrades and preventative maintenance for AV and supporting network infrastructure; anticipate firmware, hardware, software, or connectivity issues that could affect system readiness.
- Terminate and test common AV and network cabling, including XLR, Category 5e/6, and BNC.
- Apply foundational TCP/IP networking knowledge, including basic IP configuration and troubleshooting for AV system communication.
- Serve as a primary point of contact between internal departments, external clients, vendors, and service providers to coordinate AV requirements, maintenance, repairs, and event support.
- Provide technical consultation on system capabilities and requirements while routing purchasing, pricing, proposals, and contractual approvals to the appropriate authorized departments.
- Document support activity and issue resolution in the help desk system; maintain accurate system documentation, user guides, standard operating procedures, inventories, and post-event reports.
- Train and assist internal technical staff and designated event operators on approved AV systems, workflows, and operating practices.
- Support department projects, system integrations, property expansion, and knowledge transfer as the WEC campus and AV team continue to grow.
- Perform other duties as assigned by the supervisor.
Customer Service and Collaboration
- Deliver professional, responsive customer service with a positive and solutions-oriented attitude.
- Work toward building positive, lasting customer relations with internal departments and external groups, and maintain a level, positive attitude in all internal and external interactions.
- Communicate clearly with technical and non-technical users, explaining issues, options, and next steps in understandable terms.
- Demonstrate proactive follow-up, end-to-end ownership, sound judgment, and effective problem resolution.
- Collaborate with team members to provide seamless technical support and continuity of AV operations.
After-Hours and Schedule Requirements
- Maintain a flexible schedule based on event and operational requirements, including evenings, weekends, and holidays.
- Participate in on-call support rotations and provide remote or on-site troubleshooting when operational needs require it.
- Adjust work schedules as needed to accommodate changing event requirements, venue schedules, and maintenance windows.
- Support during scheduled paid time off is not expected.
Physical Requirements and Work Environment
- Ability to lift and carry AV equipment weighing up to 50 pounds.
- Ability to safely use ladders and operate scissor lifts, boom lifts, and other aerial work platforms, including work at elevated heights.
- Ability to stand, kneel, crouch, and work in confined or elevated spaces for extended periods during installations, events, maintenance, and troubleshooting.
- Ability to work across indoor and outdoor campus venues with variable noise, lighting, weather, and animal-related conditions.
- Valid driver license and ability to travel between campus locations as needed.
Minimum Qualifications
- Two or more years of hands-on experience in audiovisual live-event production, system installation, system support, or a comparable combination of education and experience.
- Experience setting up, troubleshooting, supporting, and tearing down AV equipment for live multimedia events.
- Working knowledge of common audio, video, control, display, and signal-distribution systems.
- Basic IT and networking troubleshooting knowledge, or a demonstrated willingness to develop these skills on the job.
- High confidence in AV system troubleshooting and performance under time-sensitive event conditions.
- Strong customer service, communication, documentation, and collaboration skills.
- Ability to work independently, adapt quickly, and maintain professionalism in a fast-paced environment.
- Certified, or willing to become certified, to operate aerial lifts and work platforms.
Preferred Systems Familiarity
- Q-SYS; Dante; Shure wireless systems and update tools; Extron; Analog Way; Absen; Novastar NovaLCT/COEX.
- TriplePlay/Uniguest IPTV and digital signage; Mood Media; Presenter; Microsoft 365 applications and collaboration tools.
- Streaming, broadcast, audio-production, and video-production systems.
- Help desk, inventory, documentation, and event-management platforms.
Preferred Certifications
- CompTIA A+, Network+, or equivalent technical certification.
- Aerial lift, scissor lift, and boom lift operation certification.
- Manufacturer or platform-specific AV certifications.
Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC. About Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.
R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
