General Summary
The District Quality Monitor is responsible for ensuring implementation, maintenance and ongoing development of the organizations Quality Management System (QMS) at the District level.
Essential Job Functions
- Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
- Adheres to and is a champion of TEAM’s Core Values
- Implements, maintains and develops all aspects of the QMS to ensure continuous improvement throughout the assigned District
- Performs District assessments on performance and reporting of the effectiveness of the QMS, and as applicable, compliance with customer, and/or industry related requirements (ISO9001, 10CFR50, etc.)
- Ensures the resolution of non-conformances, corrective actions, customer complaints and other issues, that are identified through the performance of these assessment actions
- Plans and assists third-party (registrar) and customer assessments and District Internal Audits.
- Works with Regional Quality Specialist in developing and implementing corrective actions, performs follow-up work as needed to ensure that corrective actions are effective
- Ensures customer satisfaction through the analysis and reporting of customer satisfaction data (i.e., customer surveys)
- Identifies, tracks and promotes the resolution of customer issue, providing guidance to District management and Corporate QA for such resolution
- Performs District Supplier assessments in cooperation with Corporate QA to ensure compliance with the organization’s quality, technical, and purchasing requirements
- Maintains a District approved supplier list (ASL) for “Commercial” suppliers (as applicable)
- Assists the District in creating control logs for equipment calibration and asset tracking
- Assists in completion of annual management reviews, record retention and destruction policy, maintenance of controlled District documents
- Tracks and monitors District qualifications and certification programs and personnel associated with the programs
- Assists with contract review, planning, and scheduling
- Maintains an awareness and understanding of all applicable regulations, codes, standards and specifications, as well as company policies and procedures communicating these requirements to affected branch personnel as necessary
- Provides training (QMS, Receipt Inspection, etc.), as necessary to District personnel, including customers, to obtain program compliance, process efficiency and effectiveness, cooperation and morale
- Act as the liaison to Corporate and Regional Quality Assurance personnel
Job Qualifications
- High school diploma or equivalent required
- Bachelor’s degree in Business or related field preferred
- Five (5) or more years of relevant industry experience preferred
- Proficiency in Microsoft Word, Excel, PowerPoint required
- Travel Requirements: 0% - 25%
Work Conditions
- Position is located at the District office
- Work is conducted in a semi-private office/cubicle setting
- Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm
Physical and Mental Requirements
- Ability to lift and carry 25 pounds
- Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively
- Ability to sit for prolonged periods of time with or without reasonable accommodation
- Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties
- Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations