Billing Representative III - Monday to Friday, 8:00AM to 5:00PM Eastern Work independently and as part of a team triaging cases from Sales/Customer Solutions and finding resolutions to billing issues. Collecting data from ARBRR and PowerBI, generating excel spreadsheets and/or Pivot Tables to show trends all while maintaining productions standards. Outbound calls to Quest clients for outstanding invoices owed to Quest. Pay range: $20.00+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
- Work cross-regionally with remittance teams, supervisors, and regional analysts to support remittance team.
- Manipulate, analyze, and interpret large amounts of data using Access, Excel, SQL.
- Run processes and reports and provide feedback for improvements.
- Recognize inefficiencies in processes related to cash applications (operational or technical).
- Develop solutions to address cash application issues quickly.
- Pull ad hoc reports from various billing systems.
- Perform data validation to ensure accuracy and quality.
- Data mining for advanced analysis of data presented in reports for management.
- Recommend solutions to reduce unapplied cash and create efficiencies in the cash application process.
- Collaborate with other business units and departments on cash application projects.
- Responsible for helping meet company and regional expectations/SLA targets.
- Analyze and interpret reports on metrics associated with goals and objectives.
- Pursue continual improvement of quality and efficiencies in functional areas
- Collaborate with supervisor to develop strategies to promote employee engagement and improve employee satisfaction.
- Provide input to internal and external stakeholders to drive effective business plan.
- Utilize relevant systems and tools to identify and/or test opportunities for efficiency improvements.
- Review and assign projects/initiatives as well as participate in Kaizens and process improvement initiatives.
Required Qualifications:
- 4+ years of related experience in revenue cycle management
- 2+ years of advanced proficiency in cash applications
- Adaptable and flexible with the ability to accept, create and manage change.
- Proven ability to positively work with staff to drive results in achieving goals and objectives.
- Previous experience implementing cross-functional initiatives.
- Advanced Excel and Access skills with knowledge using SQL.
- Must reside near a Quest Diagnostics Laboratory site or Norristown, PA
- Must be available to start workday by 8:00am EST.
- Able to work Overtime as needed.
Preferred Qualifications:
- Ability to work to a consistent high standard under pressure.
- Ability to work in a fast-paced environment and adapt to ever changing priorities.
- High degree of accuracy and attention to detail
- Demonstrate problem-solving and strong analytical skills.
- Experience in creating business requirement documents, project plans, and presentations.
- Ability to multitask on multiple small to complex projects / tasks and meet deadlines.
- Willingness to undertake additional responsibilities as required.
- Self-motivated, able to work in a team, and demonstrates the ability to work independently.
- Demonstrated ability to clearly communicate complex issues to all levels of management.
- Excellent organizational, interpersonal, and communication (written and verbal) skills.
- Bachelor’s Degree in a STEM major or higher education
- Experience with high volume revenue cycle operations
- Knowledge of Quest systems like BFE, QBS systems, Order to cash business process is a plus.
Telecommuting Requirements:
- Required to have a dedicated work area established that is separate from other living areas and provides information privacy.
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location where Quest Diagnostics approved high-speed internet connection or leverage an existing high-speed internet connection.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.