We are seeking a Support Services Analyst in our Broomfield, CO, location.
The Support Services Analyst is a key contributor to the delivery of high-quality, end-to-end IT support
across Quantinuum’s global workforce. Bridging first-line responsiveness with deeper second-line
technical troubleshooting, this hands-on role combines technical expertise with a customer-centric
mindset to ensure seamless issue resolution. With a focus on triage, issue ownership, and knowledge
management, the analyst works collaboratively across IT, Engineering, Enterprise Applications, and
Information Security to support endpoints, workplace technologies, and collaboration tools while
continuously improving service delivery.
Key Responsibilities:
- Triage and respond to support requests and incidents submitted via email or ServiceNow,
- escalating and resolving issues in accordance with SLAs.
- Provide strong technical support across devices, operating systems, collaboration tools,
- productivity software, and endpoint security systems.
- Provide hands-on white-glove support to the Executive Leadership Team
- Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access
- provisioning, and equipment readiness for new hires and departing employees. Act as a subject
- matter expert in areas such as user access, software configuration, device management, and A/V
- troubleshooting for in-office and hybrid setups.
- Manage incident lifecycle and ownership of requests from initial intake to closure, ensuring
- timely and effective communication with end users.
- Collaborate with Engineering and Enterprise Applications on escalated issues, root cause
- analysis, and service restoration.
- Own local inventory management by working through regular audits, IT procurement, and
- managing internal warehousing/stock rooms.
- Contribute by participating in key ITIL practices such as change, problem, and incident processes,
- ensuring a strong focus on the overall customer.
- Participate in hardware lifecycle management, including asset tracking, imaging, deployment,
- and returns.
- Maintain and support A/V systems in collaboration rooms and shared spaces, ensuring seamless
- meetings and presentations.
- Support IT initiatives and projects including software rollouts, system migrations, and compliance activities as required
YOU MUST HAVE:
- High School Diploma/ GED minimum
- Minimum 2+ years of IT support experience across first and second-line responsibilities, ideally in a global or fast-paced environment.
- Certification in CompTIA, Microsoft, and ServiceNow
- Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status
WE VALUE:
- Previous troubleshooting experience across Windows, Linux and MacOS environments, with
- familiarity in modern endpoint management (e.g., Intune, JAMF).
- Previous experience in an environment contributing to Service-focused processes and/or
- ServiceNow-based ITSM.
- Exposure to enterprise identity systems such as Azure AD.
- Experience in a customer-facing IT environment, with VIP or executive support exposure.
- Excellent communication and interpersonal skills, with the ability to translate technical topics to
- non-technical audiences.
- Understanding of networking basics, identity and access management, and SaaS administration.
- Customer-first mindset with a strong desire to improve the IT support experience.
Quantinuum is a leading quantum computing company delivering a full stack platform designed to make quantum computing deployable in real-world environments. With active engagements spanning pharmaceuticals, material science, financial services, government, industrial sectors, and leading academic and research institutions worldwide, we are helping organizations unlock the transformative potential of quantum computing.
Our global team of more than 800 employees includes many of the world's leading scientists, engineers, and researchers, with more than 70% of our technology team holding advanced degrees at the Master's or PhD level. Headquartered in Broomfield, Colorado, Quantinuum operates across the United States, United Kingdom, Germany, Japan, and Singapore.
By joining Quantinuum, you’ll help shape the future of quantum computing, pushing the limits of technology, and making the impossible possible.
What’s in it for you?
We believe our people are our greatest strength and offer a comprehensive rewards package that supports your professional growth, well-being, and long-term success.
- Competitive compensation and the opportunity to work on groundbreaking technology
- Flexible work arrangements that support work-life balance
- Employer-subsidized medical, dental, and vision insurance
- 401(k) retirement savings plan with company match and student loan repayment benefit
- Equity opportunities
- Generous paid time off, sick leave, and 12 paid holidays annually
- Paid parental leave
- Employee discount programs
Equal Employment Opportunity
Quantinuum is an equal opportunity employer. We make employment decisions based on job-related qualifications and business needs, without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender, gender identity or expression, national origin, ancestry, citizenship or immigration status, age, physical or mental disability, serious medical condition, genetic information, marital status, spousal affiliation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Consideration of citizenship or immigration status is limited to cases where a law, regulation, executive order, or government contract requires it.
Quantinuum is a federal contractor and provides equal employment opportunity to qualified individuals with disabilities and protected veterans.
We provide reasonable accommodations for disabilities, serious medical conditions, pregnancy-related needs, and sincerely held religious beliefs. To request an accommodation at any stage of the application or interview process, contact [email/link].
Know Your Rights: Workplace discrimination is illegal. [https://www.eeoc.gov/poster]
Export Control Notice (U.S. Positions)
Some Quantinuum positions involve access to technology or software subject to U.S. export control laws, including the Export Administration Regulations. For these positions, Quantinuum may need to obtain U.S. government authorization, such as an export license, before a candidate who is not a “U.S. person” can access controlled technology. “U.S. persons” include U.S. citizens and nationals, lawful permanent residents, and individuals granted asylum or refugee status. Quantinuum may ask candidates for information needed to determine whether authorization is required. Any hiring decision on this basis will turn on whether required authorization can be obtained. Quantinuum does not otherwise consider citizenship, immigration status, or national origin.
We are committed to making our recruitment process accessible to all. If you require any reasonable adjustments at any stage of the application or interview process, please let us know use the Lets talk contact form.
Applications will be accepted on an ongoing basis, there is no application deadline for this position.
