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Added 16 hours ago
QD
Cutomer Service Representative #13, 4500 W. Saginaw
QUALITY DAIRY COMPANY
Lansing, MI
- From $13.75 USD / hour
Added 4 days ago
QD
Customer Service Representative #28, 5010 Dunckel Rd
QUALITY DAIRY COMPANY
Lansing, MI
- From $13.75 USD / hour
Added 4 days ago
QD
Customer Service Representative #28, 5010 Dunckel Rd
QUALITY DAIRY COMPANY
Lansing, MI
- From $13.75 USD / hour
Added 4 days ago
QD
Shift Manager #02, 400 S. Pennsylvania
QUALITY DAIRY COMPANY
Lansing, MI
- From $16 USD / hour
Added 7 days ago
QD
Shift Manager #04, 1412 W. Mount Hope
QUALITY DAIRY COMPANY
Lansing, MI
- From $16 USD / hour
Added 8 days ago
QD
Shift Manager #15, 5930 Marsh Rd
QUALITY DAIRY COMPANY
Haslett, MI
- From $16 USD / hour
Added 9 days ago
Shift Manager
Quality Dairy Company
Lansing, MI
Added 9 days ago
Customer Service Representative
Quality Dairy Company
Lansing, MI
Added 10 days ago
QD
Customer Service Representative #17, 6099 S Martin Luther King
QUALITY DAIRY COMPANY
Lansing, MI
- From $13.75 USD / hour
Added 10 days ago
QD
Customer Service Representative #22, 2600 S Cedar
QUALITY DAIRY COMPANY
Lansing, MI
- From $13.75 USD / hour
Added 11 days ago
QD
Customer Service Representative #16,
QUALITY DAIRY COMPANY
Lansing, MI
- From $13.75 USD / hour
Added 13 days ago
Customer Service Representative
Quality Dairy Company
Lansing, MI
Added 13 days ago
QD
Shift Manager
Quality Dairy Company
Lansing, MI
- $16 USD / hour
Added 14 days ago
QD
Customer Service Representative #26, 804 Willow
QUALITY DAIRY COMPANY
Grand Ledge, MI
- From $13.75 USD / hour
Added 14 days ago
QD
Customer Service Representative #30, 173 W Maple
QUALITY DAIRY COMPANY
Mason, MI
- From $13.75 USD / hour
Added 15 days ago
QD
Manufacturing Maintenance Tech.
QUALITY DAIRY COMPANY
Lansing, MI
- $20 to $25 USD / hour
Added 15 days ago
QD
Customer Service Representative #09, 917 E Cavanaugh
QUALITY DAIRY COMPANY
Lansing, MI
- From $13.75 USD / hour
Added 15 days ago
QD
Customer Service Representative #33, 8512 W. Saginaw
QUALITY DAIRY COMPANY
Lansing, MI
- From $13.75 USD / hour
Added 15 days ago
QD
Customer Service Representative #33, 8512 W. Saginaw
QUALITY DAIRY COMPANY
Lansing, MI
- From $13.75 USD / hour
Added 15 days ago
QD
CSR-1st or (1st/2nd) Shift
QUALITY DAIRY COMPANY
LANSING, MI
- From $13.75 USD / hour
Added 15 days ago
QD
CSR- 2nd Shift
QUALITY DAIRY COMPANY
LANSING, MI
- From $13.75 USD / hour
Added 15 days ago
QD
CSR-3rd or (2nd/3rd) Shift
QUALITY DAIRY COMPANY
LANSING, MI
- From $13.75 USD / hour
Added 15 days ago
QD
Shift Manager- Full Time
QUALITY DAIRY COMPANY
LANSING, MI
- From $16 USD / hour
- Full-time
Added 15 days ago
QD
Shift Manager #17, 6099 S. Martin Luther King
QUALITY DAIRY COMPANY
Lansing, MI
- From $16 USD / hour
Added 15 days ago
QD
Store Manager
QUALITY DAIRY COMPANY
LANSING, MI
- From $50,000 USD / year

Quality Dairy Company

Shift Manager

Lansing, MI, United States

$16 USD / hour

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Job details

Pay: $16 USD / hour
Posting language: English
Posted: May 1, 2026

Original job description

This is a Full Time Position
Open Availability is required
Full Benefits 1st of the month following 60 days of employment
Pay increase to $16/hr after completion of Shift Manager Training
A minimum of 6 months previous Retail Management experience Required

Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to improve sales, oversee all site operations to maximize profits, to exceed expectations providing service and products that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.

Position Summary:

Act as the Store Manager in his/her absence. Oversee work of shift personnel as assigned. Maximize customer satisfaction, sales and profit.

Job Responsibilities:

Maximize Customer Satisfaction and Sales Improvement by delivering Customer Service +1

Provide quick, friendly service, with a welcoming smile
Ensure staff is customer service focused
Organize time of self and others to ensure Customer Service Plus One
Suggest additional and promotional items /suggestive selling
Create a pleasant and positive work environment
Handle customer's questions, complaints and concerns quickly and appropriately

Oversee the Work of Shift Personnel

Treat Associates fairly and consistently
Orient, train and develop new Associates and retrain existing Associates, to improve individual and store performance
Prioritize duties, manage time of self and shift personnel Oversee store cleanliness and conditions, inside and out by performing continuous store
Ensure alcohol, tobacco, lotto and instant lottery sales are appropriately handled
Ensure shift coverage, making special arrangements if necessary
Communicate shift activities or concerns to Store Manager and fellow Shift Managers
Maintain displays and product presentation; suggest merchandising improvements
Willing to work flexible hours when needed

General Duties and Operations

Enter orders/variances in system accurately and assist with build to's
Perform stocking, cleaning, and cashier duties as needed on the shift
Follow policy on cash handling/reporting
Perform shift and daily opening/closing activities
Perform Vendor check-in procedures

Safety and Security

Ensure internal and external store areas are kept free of safety hazards
Ensure security monitoring is running and operating properly
Correct and report any safety or security violations, concerns,
Follow food safety guidelines
Responsible for ensuring all staff are following food and safety regulations

Personal Conduct

Model outstanding behaviors for others on their shifts
Follow through on assigned tasks, demonstrate urgency in task completion
Maintain confidentiality of store personnel and operation
Follow and enforce all policies: dress code, attendance,

Essential Skills, Abilities and Physical Demands:

Ability to communicate effectively orally and in writing with customers and Associates

Ability to work without close supervision

Ability to work with and through other people

Judgment and decision making to handle questions or problems relating to people, equipment, products, etc.

Ability to read, follow and implement policies, procedures and programs

Awareness of merchandising, safety/security and personnel issues which need attention

Ability to adapt to

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More about this job

Skills

Customer service
Sales
Manage time
Merchandising
Stocking
Cleaning
Cash handling
Reporting
Food safety
Confidentiality
Decision making

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