Jobs in the United States

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Added 1 hour ago
Branch Manager 3 - Kearney Office
U.S. Bank
Springfield, MO
…outcomes, ensuring responsibilities are met with integrity and reliability. This includes delivering on commitments to customers and ensuring employees uphold high…
Added 1 hour ago
Registered Nurse (Renal Nurse Manager)
Veterans Affairs, Veterans Health Administration
Kansas City, MO
Added 1 hour ago
Retail Sales Merchandiser - Walmart
Acosta Group
CHESAPEAKE, VA
Communicate daily with your direct manager via phone, text, and email to proactively address store and market challenges
Added 1 hour ago
Software Development Manager, EC2 Control Plane, EC2 S4
Amazon
Arlington, VA
…Elastic Compute Cloud (EC2) is looking for a Software Development Manager to own and grow the team supporting EC2's Domain Name System (DNS) services, network proxy systems, and…
Added 3 hours ago
Field Representative
RETAIL DATA LLC
WATERTOWN, WI
Added 3 hours ago
Senior Configuration Management
ULINE INC
PLEASANT PRAIRIE, WI
…Management systems, standards and policies to ensure consistency and reliability. Collaborate across teams to gather and analyze data, translating findings into scalable CMBD capabilities.…
Added 3 hours ago
Lead Project Manager or Principal Progra
ALLIANT ENERGY CORP
MADISON, WI
Added 4 hours ago
Plant Optimization Engineer (Salt Lake City, UT)
PACKAGING CORPORATION OF AMERICA
SALT LAKE CITY, UT
Added 4 hours ago
Desktop Support Engineer
HealthVerity
Philadelphia, PA
…clearly with both technical and non-technical users, and your reliability, strong problem-solving instincts, and excellent interpersonal skills keep our workforce…
Added 4 hours ago
AE
Campus Graduate Masters Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Atlanta, GA
American Express
Atlanta, GA
- $24.05 to $63 USD / hour
…Technology Services, you’ll join a 10-week Summer Internship Program and contribute to real-world technology projects that help teams explore, build, test, and responsibly scale AI-enabled…
Added 5 hours ago
I
Senior Product Manager
ITT
Valencia, CA
- $132,600 to $198,200 USD / year
ITT is seeking an experienced and highly motivated Senior Product Manager to lead the strategic direction, growth, profitability, and lifecycle management of the Environmental Control…
Added 5 hours ago
Materials Manager
Professional Plastics
Chino, CA
Now Hiring: Materials Manager Full Time Opportunity: Monday-Friday 7:00am-4:00pm Build your skills. Make precision parts. Grow with us. Professional Plastics is seeking a proactive,…
Added 5 hours ago
Motor Vehicle Operator
Veterans Affairs, Veterans Health Administration
Long Beach, CA
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Software Development Manager, Amazon Product Catalog, Contribution and Item Pipelines
Amazon
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…some of the hardest architectural problems in the industry: reliability, latency, and trust at Amazon's scale. This is a rare opportunity to set the technical strategy for how AI reshapes…
Added 5 hours ago
Airway Transportation Systems Specialist (Coordinator)
Federal Aviation Administration
San Diego, CA
…relating to the operation of the NAS. Focus is on availability and reliability of the services and products provided to the users of the NAS. Serves as the principal technical specialist, a…
Added 5 hours ago
Registered Nurse - Outpatient Case Management
Veterans Affairs, Veterans Health Administration
Los Angeles, CA
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Software Development Manager, Management Plane
Amazon
Seattle, WA
Establish team processes that enable rapid innovation while maintaining the highest standards of code quality, system reliability, security, and operational excellence
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Software Development Manager, Ads Marketing, ME&I Engineering
Amazon
Seattle, WA
We're seeking a dynamic and customer-obsessed Software Development Manager to lead the charge in designing, developing, and maintaining highly scalable distributed services for Ads…
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Sr Engineer - Identity Governance & Administration (Remote)
United Airlines
Chicago, IL
…key stakeholder in improving technology stability, service reliability, audit and compliance processes, and secure by design architecture patterns that align with cybersecurity, compliance,…
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Emergency Management Specialist
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Manhattan, KS
Added 6 hours ago
Cont Improvement Spec Lead (underfill senior)
University of Michigan
Ann Arbor, MI
NOTE: This position is embedded in the Department of Internal Medicine and reports to the Manager of the Department's Clinical Experience and Quality program. This position may be filled at…
Added 6 hours ago
Laboratory Technician
University of Michigan
Ann Arbor, MI
…with a longstanding track record of successful teamwork and program…
Added 7 hours ago
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Nurse Manager Community Medicine Program- FHC- (Healthcare for Homeless )
NYU Langone Medical Center
Brooklyn, NY
- $126,000 to $154,791 USD / year
We have an exciting opportunity to join our team as a Nurse Manager Community Medicine Program- FHC- (Healthcare for Homeless ).
Added 7 hours ago
Manager Projects Unit
Avangrid Service Co
ROCHESTER, NY
Job Title: Manager - Projects Unit Company: RGE Location: Rochester, NY Work type: Office The salary range for this position is dependent upon experience and location, ranging from $128,320…
Added 7 hours ago
Associate Engineer Distribution Planning
Avangrid Service Co
ROCHESTER, NY
Associate Engineer - Distribution Planning Reports to: Manager - Distribution Planning Location: In Office, Rochester NY The base salary range for this position is dependent upon experience…

Qualfon

Onsite Call Center Supervisor

Casselberry, FL, United States

Apply About employer

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Job details

Apply by: Oct 30, 2027
Education: High school diploma
Posting language: English
Posted: Oct 30, 2024

Original job description

Overview

Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction. This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

Responsibilities

Lead and scale a specialty pediatric nutrition program supporting children with complex nutrition needs
Own end-to-end program operations across intake, insurance navigation, care coordination, and DME fulfillment
Manage and coach cross-functional teams (Intake Processors, Insurance Specialists, Case Managers)
Build and maintain partnerships with DME suppliers, payers, and clinical stakeholders
Oversee workflows for enteral nutrition and medical foods
Monitor and address KPIs (access timelines, authorization success, supply continuity, family experience)
Identify operational gaps and drive continuous improvement
Ensure compliance with regulatory, privacy, and quality standards

Dimensions of Leadership:

Mentor: Help others succeed in their personal and company goals. Know and understand each team member and ensure that all persons are supported to reach their full potential. Works on improving his/her own knowledge, skills, and abilities.

o Coaching and Development:

Provide ongoing coaching and guidance to contact center agents for excellence.
Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) policies and procedures.
Assist team members in discovering their total vocation and support their growth.
Create a positive learning environment, providing regular feedback and facilitating ongoing skill development.

Qualfon Mission Leaders, as Mentors, prioritize integrity. They nurture individual growth, treat others with respect, and uphold ethical standards while also complying with the laws of each country, state, or region where Qualfon operates.

Manager: Make sure that we meet our responsibilities and deliver results to the best of our abilities.

o Client and Internal KPIs:

Attending client Key Performance Indicators (KPIs) and internal KPIs, such as Attendance and Attrition.
Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team’s performance.
Analyze workflows to identify areas for improvement, streamlining processes to enhance efficiency and customer satisfaction.
Uphold Qualfon standards by monitoring interactions, ensuring adherence to scripts and providing constructive feedback to the agents. Regularly update and maintain coaching scorecards.

Qualfon Mission Leaders, as Managers, prioritize results and teamwork. They manage the resources entrusted to them, emphasizing the importance of reaching targets for profitability.

Messenger: Represent Qualfon in a professional manner. Work to create a positive environment.

o Communication and Team Building:

Communicate clearly across all channels and platforms.
Conduct regular team meetings and huddles for center updates.
Provide timely KPI updates and coaching logs.
Promote transparent communication between agents, management, and other departments, addressing concerns and fostering collaboration.
Represent your team's needs and successes to senior management.

Qualfon Mission Leaders, as Messengers, prioritize constant encouragement and active listening. They execute mission-driven communication, positive problem-solving, clear expression, and empathetic listening.

Qualifications

High school diploma or GED required.
Must be at least 18 years of age.
2+ year of leadership in customer service experience (call center and/or healthcare preferred).
Typing speed of 25 WPM with 90% accuracy required.
Strong communication skills - clear, caring, and professional.
Solid computer skills, including MS Office and navigating the web.
Reliability, flexibility, and a commitment to getting the job done right.
Ability to thrive in a fast paced and high stress environment.

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