The Local Dispatcher is responsible for coordinating, communicating and directing the local fleet of Class A CDL to meet the needs of the business, while troubleshooting driver problems, traffic issues, mechanical failures and also communicating the outcomes to the appropriate parties.
KEY RESPONSIBILITIES
- Develop, administer, coordinate and manage the pickup and deliveries for our local WI fleet of trucks.
- Use independent discretion to prioritize job responsibilities to meet aggressive deadlines.
- Continually monitor load requests noting location for pick-up, delivery locations, pick-up dates and required delivery dates/times.
- Identify, evaluate and facilitate special pickup and delivery needs.
- Ensure consistent application and compliance of DOT regulations and hours of service.
- Facilitate the customer’s delivery objectives in a timely and effective manner through constant and direct communication with the drivers, load planners and other depts. across the platform as needed.
- Assist delivery services as needed for tracking of pickup and deliveries.
JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis
Education: High School Diploma or equivalent
Experience: One + years in a transportation or truck dispatching environment preferred
Certificates, Licenses, Registrations: none
Knowledge, Skills & Abilities:
- Strong verbal and written communication skills
- Well-developed interpersonal skills
- Strong time management and organizational skills
- Must be able to prioritize and be detail oriented
- Ability to think logically and make sound decisions
- Ability to work with limited supervision, multitask and possess strong initiative
- Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
- Ability to build strong working relationships with all levels of employees, across business groups
- Solid current knowledge of DOT regulations
- Demonstrated proficiency in Microsoft Office, including, Word, Excel, and PowerPoint
- Must be able to work extended hours, holidays and weekends as needed