Company: Local Tampa Small MSP Position: IT Operations Engineer - Permanent Salary: $70K-$80K - No HealthCare Benefits Location: NE Tampa, FL
Education: Degree in IT, Computer Science, or related field is preferred. Certification: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
Experience
- Minimum of 5+ years in an MSP or similar IT support role Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V.
- Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
- Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.
- Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
- Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
- Communication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.
- Time Management: Ability to manage multiple priorities in a fast-paced environment while working independently.
Preferred Additional Qualifications
- Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
- Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.).
- Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
What You’ll Do
- Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
- Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
- Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
- Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
- Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
- Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
- Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities.
- Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
- Emergency Support: Provide on-call support for critical issues, including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.
Benefits
- Competitive compensation and performance-based bonus opportunities
- Paid time off and holidays
- Career development and advancement opportunities
- Collaborative, team-oriented work environment