General Summary:
The Network Engineer for Peñasco Valley Telephone Cooperative, Inc. and its subsidiaries designs, monitors and troubleshoots equipment and servers associated with the Internet, voice, and data networks to determine network stability, security, traffic loads and potential outages; responsible for IP addressing and network documentation.
Essential Job Functions:
- Builds and maintains data networks.
- Monitors the ISP network and all associated equipment to determine network stability, traffic throughput, link outages, and all other events that are detrimental to customer service.
- Installs, maintains, and troubleshoots routers, switches, firewalls, servers, and cabling.
- Evaluates and tests network and protocol related functions and processes.
- Provides technical software and hardware design, installation, implementation, and support to customers and their networks.
- Works with other communications companies’ teams to provide solutions for PVT’s technology requirements.
- Investigates, designs, plans, and implements physical and logical IP networks.
- Prepares documents to define and illustrate network design solutions.
- Creates method of procedures (MOP) for implementation to configure network hardware and software.
- Performs router/switch network hardware/software upgrades.
- Performs server hardware/software upgrades.
- Understands virtual server environments and must be able to install/maintain/upgrade associated hardware/software in such environments.
- Researches, recommends, installs, and maintains software applications to support automation efficiencies in system management & reporting functions.
- Supports network protocols including but not limited to TCP, IP, UDP, BGP, OSPF, and HSRP.
- Proactively stays current with, recommends, and implements security best practices.
- Attends training sessions on new products and technology to maintain a high degree of knowledge and competence.
- Establishes and maintains effective working relationships with customers and personnel.
- Collaborates with cross-functional teams for projects & services.
- Author useful documentation for internal peers and external partners.
- Uses safety equipment; utilizes safety practices; attends and participates in designated cooperative safety and training meetings; abides by the company’s safety manual.
- Places a premium on customer satisfaction; and makes every attempt to perpetuate PVT’s and its subsidiaries’ positive image in all subscriber customer-related service activities.
- Completes other projects and activities as needed.
Other Responsibilities:
- Other duties as assigned by Management.