Job Title:
Logistics & Service Manager
Department:
Service
Exemption :
Exempt
Location :
Reports directly to:
Plant Manager
Directly Supervises:
Dock Manager/Order Fillers/Drivers
POSITION SUMMARY:
Supports the customer service division, ensures order accuracy, and coordinates the delivery of products to the customers of Brady Linen Services, LLC
MAJOR JOB RESPONSIBILITIES:
- Operations Management: Oversee daily operations to achieve departmental goals, adhere to budgets, and meet business requirements. Develop and maintain efficient schedules and workflows to manage labor costs, control overtime, and meet KPIs.
- Employee Supervision: Manage and support staff performance, including hiring, training, coaching, and disciplinary actions, ensuring compliance with HR policies. Oversee Order Fillers, Drivers, and Transportation Managers, including scheduling and managing vacations/PTO.
- Compliance and Safety: Ensure adherence to safety standards, established procedures, and DOT regulations, prioritizing accident prevention. Manage and monitor inventory, equipment, and vehicles, coordinating maintenance and repairs with service vendors as necessary.
- Logistics Coordination: Coordinate delivery drivers to ensure timely and accurate shipments, optimize routes, and meet customer and plant requirements. Handle order management, including scheduling, loading/unloading, and addressing product changes.
- Customer Service: Provide exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues. Coordinate with plant management to address customer needs and ensure satisfaction.
- Communication and Documentation: Communicate effectively with production and service teams to address operational issues. Maintain accurate records, including logs, trip sheets, production forecasts, and delivery receipts, ensuring precise invoicing and information flow.
- Incident and Issue Management: Handle incident reporting for safety, productivity, and quality concerns. Document and report issues to management and coordinate corrective actions.
- General Support: Organize, plan, and prioritize tasks to meet deadlines and business goals. Manage emails and use critical thinking to improve delivery processes and resolve issues. Perform additional duties as required to support overall business objectives.
EEO/AA STATEMENT
PureStar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
QUALIFICATIONS AND MINIMUM REQUIREMENTS:
- At least one year of excellent customer service skills
- Must be able to read, write, and speak English fluently
- Forklift and pallet jack-certified
- Flexible schedule, including days/nights, weekends, and holidays
COMPUTER / TECHNICAL SKILLS / JOB-SPECIFIC SKILLS:
- Knowledge of order management system (Linen Master)
- Intermediate Microsoft Office skills, including Outlook, Word, and Excel
WORK HOURS:
This is an exempt position, and this job description should not be interpreted as all-inclusive; it is intended to identify the major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
PHYSICAL/MENTAL REQUIREMENTS:
- Assigned duties are accomplished primarily in an office/production setting. Must be able to maneuver around an office/production setting, work at a desk/workstation, and respond to written and verbal cues.
- Must have manual dexterity to operate a computer and any other necessary office/production equipment.
- Must be able to sit for extended periods of time.
- May be required to bend, reach, and lift to 25 lbs.
SAFETY
- All employees are responsible for their personal safety and the safety of others. Therefore, all employees must:
- Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
- Follow all lawful employer safety and health rules.
- Wear and/or use Personal Protective Equipment when and how instructed.
- Report hazardous conditions to management.
- Report any job-related injury or illness to management and seek treatment promptly.
- Other duties as requested.
WORK CONDITIONS
Office environment/desk job: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
PureStar reserves the right to make changes to this job description whenever necessary.