Operations Communications & Fulfillment Associate Pure HD LLC About PureHD PureHD is a leading provider of high-definition entertainment television solutions including premium set-top box (STB) technology and services to customers nationwide. We take pride in the quality of our work. Description: You\'ll answer calls from current and prospective properties, triage their needs, and handle initial troubleshooting to restore Pure HD\'s HD Commercial Free-To-Guest (HD-FTG) video systems per each contract\'s support terms. As a member of the Fulfilment team, you will play a key role in ensuring our customers receive hardware that is updated, well-packaged, and ready for a seamless installation experience. You\'ll also support the warehouse team with firmware updates, hardware packing, and inventory. This is an entry-level role with strong room to advance as the company grows - a great fit for someone who enjoys a fast-paced, team-oriented environment. Responsibilities: Communications & support * Take customer calls and resolve questions and concerns accurately. * Guide callers through troubleshooting and product use; de-escalate tense situations with patience. * Respond to system alerts and resolve simple technical issues at customer sites. * Update customer records, document cases through closure, and produce activity reports. Fulfillment & warehouse
- Update STBs to the latest firmware, testing each unit before deployment. * Pack installation hardware kits, verifying accuracy before dispatch. * Support inventory counts, flag discrepancies, and keep storage areas organized and labeled. * Receive, inspect, and log incoming shipments; help meet daily and weekly shipping targets. * Follow all warehouse safety guidelines, plus other tasks as assigned. Qualifications: * High school diploma or equivalent required; Associate\'s degree preferred. * Strong verbal and written English; proven help desk or customer support experience. * Familiarity with computer systems and general internet/networking technologies. * Experience with Microsoft Office (Word, Excel, PowerPoint) a plus. * Strong troubleshooting, multitasking, and customer service skills. * Ability to lift 50 pounds.