Job Description and Duties Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on “How to apply”. For this classification, applicants with disabilities may gain eligibility through the Limited Examination and Appointment Program (LEAP), an alternative to the standard testing process. Click here to open the examination bulletin. Applicants may choose to apply through either the Standard or LEAP process. The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process. Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit. Under supervision of the Supervisor I, the Analyst I provides advice, guidance, technical analysis, training, and support to departmental management on personnel issues, personnel policy, employee performance management, progressive discipline, non-punitive actions, and classification and hiring in accordance with appropriate laws, regulations, and policies. You will find additional information about the job in the Duty Statement. Working Conditions This position requires travel. This is a hybrid position that will require the selected candidate to report to their assigned headquarter office a minimum of two (2) days a week. Hybrid positions may be eligible for telework under California Government Code Section 14200 for eligible applicants residing in California. In accordance with CPUC Telework Policy, telework arrangements are subject to change and may be reevaluated at any time. Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- ANALYST I Additional Documents
- Job Application Package Checklist
- Duty Statement Department Information
Human Resources Division/ Performance Management Unit:
Department Website:
http://www.cpuc.ca.gov Special Requirements Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.
Please write your SOQ to address the following three questions:
- Using the duty statement for this position, describe your strength, skills and abilities that make you the best candidate for this position.
- Describe your ability to work independently, establish priorities, and develop a plan of action to meet deadlines.
- Describe a time when you had to work to analyze and solve a complex issue. Include a specific example, identifying the steps you took, and any challenges you may have faced to successfully complete the assignment. For helpful guidance on writing an effective SOQ, please see the Work4CA guide. It is strongly encouraged to apply through your CalCareer Account at www.jobs.ca.gov Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment. Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline. Foreign education credential evaluation services can be found at https://www.naces.org Employment information on the STD 678 state application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes, or referring to resumes, will not be accepted in place of the completed STD 678. Applicants who fail to submit a completed STD 678 will not be considered. Only the most qualified candidates will be invited to an interview. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Ability to analyze and make recommendations to solve complex matters.
- Strong written and verbal communication skills.
- Two years of customer service experience.
- Knowledge and/or experience with Performance Management and compliance concepts.
- Experience with meeting deadlines and ensuring compliance according to rules, regulations and/or policies.
- Experience with Microsoft Office programs, such as: Outlook, Word, PowerPoint and Excel.
- Experience with handling sensitive/confidential material and information.
- Experience working with varying levels of executive leadership, management and staff in a collaborative manner.
- Experience organizing and re-prioritizing workload priorities in a fast-paced environment.
- Experience exercising initiative with assignments and/or consultation where no definable outline for resolution is available.
- Experience in providing training and/or public speaking.
Benefits
Benefits Summary