Title: IT Service Delivery Engineer
Location: Onsite-Henderson, NV
Shift: 4:00AM - 1:00PM PT
Salary: $65K / annually
About PSI
Join Us at PSI - Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.
What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.
About the Role
We are seeking an IT Service Delivery Engineer (ITSDE) to ensure the seamless integration and operation of our technological infrastructure. This role is pivotal in maintaining operational efficiency and productivity within the call center environment.
Role Responsibilities:
- Triaging and resolving Ivanti tickets to ensure timely resolution of technical issues.
- Provisioning and implementing technology solutions to meet the needs of the call center.
- Providing comprehensive technical support to global PSI staff members.
- Researching, recommending, and obtaining quotes for software and hardware from vendors.
- Installing proprietary applications and software on end-users' PCs.
- Supporting all peripheral devices and audio-visual equipment within the call center.
- Providing on-premises technical support for the Remote Proctors Call Center.
- Provisioning and implementing technologies for regional office decommissioning.
- Assisting with office relocation efforts, including tech setup and support.
- Collaborating with Network Engineering for WAN/LAN/Server support.
- Serving as the Emergency Response Coordinator for the data center and IDF rooms.
- Managing hardware and mobile inventory, shipments, and end-of-life cycles.
- Providing support for onboarding and offboarding processes, including legal holds when required.
Knowledge, Skills and Experience Requirements
- Bachelor's degree in Information Technology preferred or equivalent work experience.
- Proven experience in IT service delivery, preferably in a call center environment.
- Proficiency in ticketing systems for issue resolution.
- Strong technical skills in provisioning and implementing technology solutions.
- Excellent communication and interpersonal skills for providing tech support.
- Experience in installing and configuring software applications on end-user devices.
- Familiarity with supporting peripheral devices and audio-visual equipment.
- Knowledge of network engineering concepts for WAN/LAN/Server support.
- Ability to adapt to changing business needs and work effectively in a dynamic environment.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Certifications such as CompTIA A+, Network+, or ITIL are desirable.
- Previous experience with asset management and inventory control is a plus.
- Experience with office relocations and setup is beneficial.
Benefits & Culture
Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:
- Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
- Generous Time Off: Enhanced paid time off/annual leave policies
- Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
- US: Dental, vision, life, and short-term disability insurance
- UK: Medical cashback plan including dental, vision, and income protection
- Flexible Spending Accounts (US)
- Employee Assistance Program (EAP): Confidential support whenever you need it
- Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
- Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
- Future Planning: Tools and support to help you grow personally and professionally
- Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry
At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.
