The primary role of the RRH Case Manager is to provide rapid rehousing advocacy and case management services to survivors of domestic violence and/or human trafficking. Case management utilizes a Housing First philosophy, includes trauma-informed, resiliency-focused and survivor-centered approaches to stabilize housing, rebuild self-esteem, develop essential life skills, and establish financial independence. This is achieved by supporting a client's goals to increase income and self-sufficiency. Additionally, the advocate will provide survivors and their children with counseling, risk assessment, safety planning, goal setting, and referrals to other support services.
QUALIFICATIONS
A minimum of a bachelor's degree preferred. Strong preference given to bilingual (Spanish & English) candidates who meet these qualifications: two years' experience in client advocacy, counseling, supportive housing or similar setting. Prefer strong interpersonal and communication skills, ability to work independently and as part of a team, ability to accept responsibility and follow through with assignments. Prefer experience or demonstrated interest in domestic violence and residential programs and a willingness to learn how to navigate multiple systems including housing, health, employment, substance use disorder treatment and government benefits. A willingness to fully support the mission of the organization is essential.
Local travel necessary, reliable transportation required.
RESPONSIBILITIES
- Provide services that are client-centered, trauma-informed and resiliency-focused
- Ensure client confidentiality (as outlined in CGS 52-146K and PCC's confidentiality policy)
- Ensure compliance with funding requirements and contracts and PCC's policies and procedures
- Work collaboratively with PCC staff, CT Coalition Against Domestic Violence (CCADV) staff, and other community service providers to address client needs
- Complete intakes, assessments, and screenings to determine housing eligibility based on HUD and CT Department of Housing (DOH) guidelines
- Complete survivor-centered, strengths-based housing plans that identify barriers to housing and set a path to housing stability; reviewed and updated monthly
- Support survivors in designing and implementing safety plans and housing risk assessments
- Provide home visits or community visits, safety permitting, at a minimum of once per month, with each enrolled survivor
- Provide case management services focused on increasing income, accessing long-term housing subsidies, establishing and/or expanding family and community-based supports, and assisting in increasing access to community services
- Develop and/or maintain a relationship within the homeless service system
- Assist in program development and quality assurance activities
- Assist survivors with locating available housing, the leasing process, landlord mediation, and tenant/landlord rights and responsibilities
- Submit requests for rental payments for enrolled survivors
- Assist with protective/restraining orders and other court matters
- Arrange for emergency medical services or law enforcement services as needed
- Provide/arrange transportation for clients as needed
- Other duties as assigned
DOCUMENTATION
- Maintain accurate and up to date files and records to include required documentation and confidential case management notes
- Complete and submit:
- Timesheets and monthly Personnel Activity Reports (PARs)
- Annual reports as needed
- RRH HMIS quarterly reports
- Document all client and program data in EmpowerDB within 48 hours of contact
TRAINING & PROFESSIONAL DEVELOPMENT
- Acquire and maintain certification as a Domestic Violence Counselor
- Attend local CAN meetings
- Participate in the annual Point-in-Time count
- Attend CCADV, HUD-related and DOH trainings and workshops related to housing
GENERAL AND RELATED RESPONSIBILITIES
- Assist in additional agency operations as requested
- Actively participate in staff trainings and meetings
- Assist in fundraising and community awareness activities
- Record and compile statistics as required