Description
At Vitis Technologies, we believe that success lies in delivering unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach.
NOC Analyst – Tier 2 (Network Operations Center)
As a NOC Analyst Tier 2, you will be responsible for server and infrastructure remediation of issues, resolution of escalated tickets from our Tier 1 NOC/Tier 2 helpdesk groups and provide as needed assistance to our professional services (projects) team for internal our customer initiatives.
Requirements
Essential Responsibilities:
This position will include but is not limited to the following duties:
· Provide excellent support to our clients by:
- Troubleshooting Monitoring Alerts from our various management portals and agents
- Troubleshooting NOC Support tickets including escalations from NOC1
- Troubleshooting TAC Escalation Tickets
· Maintain client satisfaction through professional and courteous service. · Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications. · Contribute to our passion and direction by helping to improve technical practices.
Required · 4+ year’s professional work experience · Ability to work independently and within a team environment. · Critical thinking and problem-solving skills. · Network+, CMNA, or equivalent networking experience · Windows Active Directory management including experience of group policy. · Experience with Office365 · Experience with Microsoft Windows Desktop & server operating systems · Experience configuring, maintaining, and troubleshooting firewalls · Exceptional customer service, interpersonal, and communication skills. · Ability to work Monday through Friday 8 AM to 5 PM with a rotating on-call schedule. · Candidates for this position must be authorized to work in the United States on a full-time basis
Preferred · Previous MSP experience. · Computer technology 2- or 4-year degrees. · Microsoft Certified Windows Server installation, configuration, and administration. · Microsoft 365 Certificate or 3+ yrs. experience with O365 management · Experience troubleshooting e-mail flow issues and security. · Experience with Cisco Meraki, Datto BCDR, Autotask, Datto RMM.
Primary people Contacts:
· Clients, Technical Alignment Team, and Account Managers
Toughest Part of the Job:
· Adapting skillsets to meet changing technologies. · Juggling multiple projects and making quick decisions
Compensation method:
Salary Range $55,000 - $65,000
I acknowledge the receipt and understanding of this Success Profile. I realize that this reflects a general list of responsibilities of the position as well as a general description of the working environment and the physical demands of the position. I understand that the Company may make alterations to this profile in order to adjust to market and business conditions.