The Maintenance Supervisor for this position will work in a regional capacity, managing maintenance for 597 units across four properties in the Virginia Beach region.
The ideal candidate will be well-rounded, possessing field skills, administrative skills, and experience in all aspects of managing employees, including hiring, training, supervision, performance management, and termination.
HVAC Certification is required. The supervisor does not participate in the on-call rotation. In this region the supervisor will report to property manager.
Requirements:
- High school education or equivalent experience
- Expanded knowledge and experience, coupled with diagnostic and repair skills, for each of the following trades: Appliance Repair, Carpentry, HVAC, Electrical, Plumbing, and Painting
- Minimum of one (1) year of experience supervising teams of comparable size with a background in interviewing, training, supervision and performance evaluation
- Professional demeanor and solid interpersonal skills
- Ability to handle emergency and pressure sensitive situations
- Basic proficiency in computer technology including Word, Excel, and Outlook with the ability to learn and use other programs as needed
- Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Excellent written and verbal communication skills
- Valid Driver’s License with acceptable driving record and criminal background check
- Access to dedicated and reliable transportation
- Able and willing to work flexible hours and participate in the on-call rotation
- Must provide basic hand tools
- Able to prioritize and schedule work assignments according to property needs while ensuring an outstanding level of customer service
- Ability to work with confidential information
- EPA 608 Certification Type I and Type II (preferred)
- Able to perform the essential physical qualifications (listed below)
Responsibilities:
- Supervise, direct, train, and evaluate maintenance staff including evaluations, corrective actions, hiring and firing
- Create and implement on-call schedules, ensuring adequate training and instruction is provided
- Coordinate employee time off requests with property management
- Coordinate and schedule appropriate safety and skills training for maintenance employees, ensuring that all safety standards and practices associated with maintenance operations are being followed.
- Assist with troubleshooting problems that are beyond the maintenance team’s ability
- Coordinate, schedule and prepare vacant apartments for move-in
- Review and track progress of service requests; ensuring all appropriate documentation is present on completed work orders
- Create, implement and monitor completion of preventive maintenance schedule
- Serve as company representative with all Maintenance contractors and vendors, from requesting proposals to ensuring the quality of a completed project
- Participate in the care, maintenance and inventory of all equipment company owned property
- Contribute to the organization and inventory control of the Maintenance Shop and other storage areas, with emphasis on safety concerns and unit keys
- Monitor inventory and purchases of maintenance supplies and coordinate the pickup and delivery of supplies
- Authorize maintenance expenditures, minimizing expenses whenever possible
- Oversee and assist with managing property emergencies such as snow emergencies, fires, and floods
- Identify and correct hazardous conditions throughout the property
- Conduct apartment and property inspections as needed
- Present and enforce all company policies, rules and regulations
- Inspect property for cleanliness, trash removal, abandoned vehicles etc. and report suspected lease violations to Property Manager
- Effectively communicate with residents, vendors and other employees in a professional and courteous manner.
- Ensure the proper operation of all company vehicles, scheduling preventative and other maintenance as needed
- Communicate with Property Manager on a daily basis, reviewing all incomplete work and associated resolutions and timeframes
- Wear appropriate safety equipment as tasks dictate
- Assist other team members and complete other projects and duties as assigned
Essential Physical Qualifications:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent: stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb ladders; balance; kneel; crouch; crawl; talk; hear; lift and/or move more than 50 pounds
- Occasionally: sit; lift and/or move more than 70 pounds; push and/or pull using appliance dolly up to 200 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception
- Ability to work long hours in inclement weather and emergency situations such as snow removal, excessive heat, storms, etc.
- Work in awkward, confining or uncomfortable positions
Authority:
- Recommend changes to the position and job duties which will improve efficiency and safety
- Hire and terminate employees under direct supervision with approval of the Director or Assistant Director of Property Management
Relationships:
- Reports to the Director or Assistant Director of Property Management
- Takes direction from the Director and Assistant Director of Property Management
- Internal contacts: managers and associates
- External contacts: residents, vendors, and guests