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Job description
Housekeeping Manager - Luxury Hotel Experience Required We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating luxurious experiences. As an integral part of the Housekeeping Leadership Team, a Housekeeping Manager will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company. Duties to include, but not limited to;
Job Description
- Interpret, administer, and promote all departmental policies, procedures, and established standards.
- Monitor all the daily operations of the housekeeping service department, including the cleanliness of all guest rooms and public areas daily
- Communicates with different departments to ensure that Housekeeping services and activities are properly planned.
- Coordinates the services and operations of Housekeeping and Laundry with those of other departments.
- Focus on day-to-day direction of the department including implementing projects and improvements
- Coordinates and supervises guest room transfers, as well as responding to resident requests in a timely and policy-compliant manner.
- Processes payables in a timely and efficient manner in accordance with policies and procedures.
- Inspects storage rooms, utility closets, and janitorial closets on a regular basis for upkeep and supply control.
- All Housekeeping supplies and equipment are requisitioned, and proper inventory levels are maintained to maintain housekeeping operations.
- Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
- Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
- Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
- Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
- Ensure daily work assignments, payroll, reporting is completed accurately and timely.
- Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.
- Conduct pre-shift meetings
- Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms
- Make recommendations and follow through on disciplinary action for assigned staff
- Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available.
- Provide exceptional guest service for all requests by responding in a timely manner
- Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee
- Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards
- Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies
- Monitor out-of-order, out-of-service, discrepant, and showrooms daily
- Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning.
- Participate in department meetings and quality check inspections
- Perform administrative duties not limited to payroll review, inventory, etc.
- Complete other reasonably assigned duties & tasks
- Be a mentor, guide, trainer and champion for all Housekeeping team members
Requirements
- High school diploma or equivalent
- Minimum of 5 years experience in full-service hotels and full understanding of housekeeping overall department functions
- Local candidates only
- U.S. Citizenship/Work Authorization required
- Five (5) years of supervisory experience
- Proven ability to effectively lead and manage the overall operation of the department budget and be able to control operating expenses, you must have intermediate to advanced knowledge of financial concepts, budgeting, and other accounting operations
- Be able to lift 50 pounds without restrictions
- Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service
- Knowledge of operational controls, budgeting, forecasting, and scheduling
- Strong oral and written communication skills
- Ability to train and develop team members
- Excellent organizational skills.
- Computer skills; strong working knowledge/capabilities with MS Office software and knowledge of PMS systems: Opera - Knowcross - Alice and InFor
- Working knowledge of Time & Attendance software
- Spanish speaking preferred, other languages very helpful
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to commute/relocate:
- New York, NY 10018: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Supervising experience: 5 years (Preferred)
- Hotel experience: Luxury - 5 years (Preferred)
- Microsoft Office: 1 year (Required)
- Google Suite
- PMS systems: Opera - Knowcross - Alice and InFor
- Housekeeping management: 5 years (Preferred)
Work Location: In person Equal Employment Opportunity employer. We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.
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