The Patient Acquisition Specialist is a high-impact, sales-focused role within the Patient Scheduling Office (PSO), responsible for converting inbound inquiries into booked appointments for our men's health medical practices. This position goes beyond traditional scheduling - you are expected to sell the appointment, overcome objections, and close every viable caller.
This is not a passive scheduling role - success in this position requires confidence, professionalism, and the ability to influence decision-making. Patient Acquisition Specialists are expected to overcome objections, build urgency, and confidently “ask for the appointment” to ensure strong booking outcomes. Strong performers have the potential to earn up to $100,000 annually!
$24 - $28 an hour+ up to a $48,000 a year in bonus potential
The ideal candidate is bilingual (English & Spanish), patient-focused, detail-oriented, and comfortable working in a fast-paced, performance-driven environment, with a strong ability to balance empathy and sales effectiveness. If you are comfortable asking for the sale, handling rejection, and pushing conversations forward to a clear outcome, while working for a high growth company that really cares about its staff - this role is for you.
Duties and Responsibilities:
- Field inbound calls and respond to web leads with the primary goal of converting inquiries into scheduled patient appointments
- Confidently guide conversations using scripted call flows while adapting naturally to patient needs
- Actively promote services and encourage patients to book appointments by building value and urgency
- Overcome objections related to cost, timing, uncertainty, and hesitation using proven sales techniques
- Ask for the appointment and effectively close calls with a confirmed booking whenever appropriate
- Deliver a Five-Star patient experience while balancing empathy with results-driven performance
- Accurately document all interactions in scheduling systems and maintain up-to-date patient records
Job Type: Full-time
Benefits:
- Up to $4,000 monthly bonus potential
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Schedule:
- Monday - Friday or Sunday - Thursday. Possible rotating Sundays; hours can range from starting as early as 7:30am EST and ending as late as 7:00pm EST.
Work Location: In person
Qualifications
Qualifications
Experience
• Minimum of 1 year of experience in scheduling, administrative, customer service, or phone sales roles (healthcare preferred)
- Strong closing skills - you are comfortable asking for the appointment on every call
- Skilled in handling objections and turning “no” into “yes”
- Competitive, goal-oriented, and motivated by performance metrics
- Clear, confident, and persuasive communication style
- Strong multitasking and organizational skills
- Prior phone-based sales experience strongly preferred
Skills and Competencies
- Bilingual - Fluent in both English and Spanish
- Strong communication, persuasion, and closing skills
- Ability to confidently guide conversations and ask for commitment
- Happy, welcoming, and can-do attitude with patients and co-workers
- Must exhibit compassion for prospective patients and those we work with
- Ability to manage multiple priorities in a fast-paced, high-volume environment
- Comfortable working in a performance-driven, metrics-focused role
- Computer proficiency, including Microsoft Office Suite and strong keyboarding skills
- Ability to effectively interact with physicians, patients, and other staff member
Physical Requirements
• Ability to sit for extended periods of time
• Ability to work at a computer and handle phone-based responsibilities throughout the workday