Overview
About PRG Production Resource Group (PRG) unites exceptional people and deep production expertise to bring ambitious creative visions to life. As a global production partner across Music & Live TV, Corporate Events & Brand Experiences, TV & Film, Broadway and Sports, we deliver more than 5,000 events a year from 33 locations. Our teams cover lighting, audio, video, LED, camera, rigging, scenic, automation, broadcast and crew, so wherever you start at PRG, you’ll work alongside specialists in every production discipline. Projects range from a single rental to fully integrated productions, and with a presence across five continents, there’s plenty of room to grow. At PRG, our people make it possible. Whatever your role, your work shows up in what audiences experience on stage, on screen and beyond.
Responsibilities
The Bench Technician, LED installs, diagnoses, repairs, tests, and maintains LED display products, including tiles, processing equipment, and related components. The role verifies that equipment meets PRG quality standards, documents service work, and supports coworkers in the proper operation and maintenance of equipment.
Essential Functions
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- Install and test LED products and related equipment to confirm proper operation.
- Diagnose electronic and mechanical issues using appropriate diagnostic equipment, blueprints, schematics, wiring diagrams, and technical drawings. Develop and complete repairs using approved techniques, company procedures, and manufacturer specifications.
- Test and verify subassemblies and major system components. Recalibrate equipment and confirm applicable factory specifications.
- Use manufacturer software to configure equipment, verify operation, and review firmware versions or update needs.
- Perform routine and preventive maintenance. Complete post-repair inspections and quality control testing within established deadlines.
- Make final technical decisions on difficult equipment issues, including whether equipment is ready to ship, requires client approval, or must be taken out of service.
- Identify and order parts needed for repairs. Maintain accurate parts lists and review stock levels with the Technical Services Manager.
- Complete factory acceptance testing, inspection, quality control, maintenance, and repair documentation accurately and on time. Maintain asset records, including serial numbers, firmware versions, and service history.
- Explain equipment operation and maintenance to coworkers, help train entry-level personnel, and cross-train to support other departments as needed.
- Maintain a clean, organized work area and follow safety procedures, including the use of required personal protective equipment. Identify opportunities to improve quality, efficiency, and repair processes.
- Perform other duties as assigned.
Qualifications
Knowledge, Skills, and Abilities
- Working knowledge of LED display equipment, control software, and equipment installation, operation, maintenance, and repair.
- Ability to interpret blueprints, schematics, diagrams, and technical instructions.
- Strong diagnostic, problem-solving, communication, and interpersonal skills.
- Ability to work independently with minimal supervision, manage competing priorities, and meet quality control deadlines.
- Accountability, attention to detail, and sound technical judgment.
- Ability to work flexible hours and overtime, including weekends and holidays, as needed.
Physical Demands
Ability to lift up to 50 pounds frequently and perform work that may require bending and working in confined spaces.
EEO and Disclosure
The pay range for this position is $25.00-30.00/hour, as dictated by the governing collective bargaining agreement. Actual pay to be determined by the experience, knowledge, skills, and abilities of the applicant combined with location and alignment with market data. Additionally, we offer comprehensive health, dental, and vision insurance, paid time off, and a 401(k) retirement savings plan with matching contributions.
PRG is an Equal Opportunity Employer.
PRG is a drug-free work environment, pre-employment testing will be required.
Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.