Benefits:
- 401(k)
- Bonus based on performance
- Company car
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
General Manager
Procare Property Services | West Chester, PA Full-Time | Salary Plus Commission
About Procare
Procare Property Services provides commercial landscape maintenance, snow and ice management, landscape enhancements, and facility maintenance services. We serve property managers, HOAs, apartment communities, retail centers, office buildings, medical facilities, and industrial properties.
We are seeking a hands-on General Manager to lead daily operations, build client relationships, and drive profitable growth. This position reports directly to the owner and offers the opportunity to take a leadership role in a growing company.
Position Overview
The General Manager will oversee service delivery, employees, subcontractors, customer satisfaction, and business development. Our operating model combines internal crews with subcontractor partners, making strong organization, accountability, and vendor management essential.
The ideal candidate can manage existing accounts while actively pursuing new commercial contracts.
Key Responsibilities
Operations and Team Leadership
- Oversee daily landscape, snow and ice, and facility service operations.
- Manage schedules, staffing, equipment needs, and subcontractor assignments.
- Recruit, qualify, negotiate with, and manage subcontractor partners.
- Conduct property inspections and hold crews and subcontractors accountable for quality, safety, and contract requirements.
- Resolve service issues promptly and communicate clearly with clients.
- Coordinate snowstorm preparation, dispatch, service tracking, and post-storm follow-up.
Business Development and Account Management
- Identify and pursue new commercial maintenance and service opportunities.
- Build relationships with property managers, community associations, building owners, and facility managers.
- Complete site visits, develop scopes of work, and prepare accurate estimates and proposals.
- Follow up on proposals, negotiate contracts within approved guidelines, and close profitable business.
- Retain existing clients, secure renewals, and identify enhancement and additional service opportunities.
- Represent Procare at networking events, association meetings, and client appointments.
Financial and Administrative Management
- Monitor job costs, labor, materials, subcontractor expenses, and gross margins.
- Price work to meet company profitability goals.
- Maintain accurate client records, proposals, schedules, and sales activity in the company’s CRM.
- Coordinate with office staff to support timely billing, documentation, and collections.
- Report regularly to the owner on sales, operations, customer concerns, and financial performance.
- Improve processes that help the company grow efficiently.
Qualifications
- Experience managing commercial landscaping, snow removal, facility services, property services, or a related business.
- Proven ability to win new business and maintain long-term client relationships.
- Experience supervising employees and managing subcontractors.
- Strong estimating, budgeting, scheduling, and problem-solving skills.
- Ability to read contracts, develop service scopes, and evaluate job profitability.
- Comfortable using CRM software, email, spreadsheets, and mobile field applications; Jobber experience is a plus.
- Strong communication skills, professional presentation, and a high level of accountability.
- Valid driver’s license and ability to travel to client properties throughout the service area.
- Availability for early mornings, occasional evenings or weekends, and extended hours during snow and ice events.
Compensation
• Base salary plus commission.
- Salary based on experience and qualifications.
- Commission tied to profitable sales, with eligibility, payment timing, and terms outlined in a written compensation plan.
- Opportunity for increased earnings and responsibility as the company grows.
What Success Looks Like
- Profitable new commercial contracts and strong client retention.
- Reliable service delivery and consistently maintained properties.
- Accountable employees and dependable subcontractor partners.
- Accurate estimates, controlled costs, and healthy job margins.
- Clear communication with clients, staff, and ownership.
How to Apply
Submit your résumé and a brief summary of your operations leadership and business development experience. Include examples of teams you have managed, commercial accounts you have supported, or profitable business you have generated.
