Phlebotomy Field Coordinator
The Senior Phlebotomist serves as a key operational support position responsible for assisting management with daily field operations, route coordination, staffing coverage, employee training, and overall service efficiency.
This position is designed to provide additional leadership and operational support while ensuring daily assignments are properly managed, staffing needs are addressed, and technicians are held accountable to company expectations and protocols.
The Senior Phlebotomist will serve as a point of contact for technicians and assist with resolving day-to-day operational challenges. This role requires strong communication, organization, leadership, problem-solving, and phlebotomy skills.
RESPONSIBILITIES
- Route Coordination & Assignment Management
- Assign and reassign daily routes based on staffing, workload, and geographical coverage.
- Monitor route coverage to ensure all scheduled patient visits are completed.
- Assist with balancing workloads and identifying areas requiring additional support.
- Communicate route changes and assignment updates to technicians.
- Monitor pending and unassigned orders to help prevent delays and missed collections.
- Assist dispatch with maintaining efficient daily operations.
- Attendance & Staffing Management
- Manage and respond to employee call-ins.
- Coordinate coverage for unexpected absences and staffing shortages.
- Identify available PRN employees, floats, or other technicians to assist with coverage.
- Communicate staffing concerns and coverage gaps to management.
- Monitor attendance and punctuality and report recurring concerns.
- Ensure appropriate handoffs when staffing changes impact daily operations.
- Training & Employee Development
- Conduct ride-alongs with new hires and existing technicians as needed.
- Assist with onboarding and hands-on field training.
- Evaluate technician performance during ride-alongs and provide constructive feedback.
- Identify training opportunities and areas requiring improvement.
- Ensure technicians understand company policies, collection procedures, and client-specific requirements.
- Assist with retraining employees when quality or performance concerns arise.
- Help ensure new hires are prepared and confident before being released to work independently.
- Eligible for quarterly training bonuses
Additional Expectations
- Maintain an active role in phlebotomy operations and provide field assistance.
- Be flexible when operational demands require additional support.
- Demonstrate strong attendance, punctuality, and dependability.
- Take initiative in identifying operational inefficiencies and recommending solutions.
- Maintain a positive and professional working relationship with all team members.
- Complete additional duties and assignments as delegated by the Operations Manager.
Performance Expectations
The Senior Phlebotomist will be evaluated based on:
- Effectiveness of daily route assignments and coverage.
- Timely management of call-ins and staffing adjustments.
- Successful onboarding and development of new technicians.
- Quality of training and ride-along evaluations.
- Reduction of missed visits, rollovers, and operational delays.
- Compliance with company policies and procedures.
- Communication, leadership, and accountability.
- Overall contribution to operational efficiency and team performance.
Position Authority & Accountability The Senior Phlebotomist reports directly to the Manager and is responsible for carrying out delegated operational duties. This position is a leadership support role and does not independently assume managerial authority regarding employee discipline, termination, compensation, or policy changes. These matters must be escalated to the Manager. The overall goal of this position is to strengthen daily operations, improve staffing coordination, support technician development, maintain quality standards, and allow management to focus on broader operational goals and performance.
REQUIREMENTS
- Minimum of 2 years of relevant experience, preferably in mobile phlebotomy.
- Strong phlebotomy skills and knowledge of specimen collection procedures.
- Demonstrated leadership skills with the ability to coach, train, and support field employees.
- Experience coordinating daily field operations, route assignments, and staffing coverage.
- Strong organizational, communication, and problem-solving skills.
- Ability to work independently, prioritize competing demands, and respond to operational needs.
- Comfortable using technology, including scheduling systems, mobile applications, and electronic documentation.
- Flexibility to work varying schedules based on operational needs.
PHYSICAL/MENTAL REQUIREMENTS
- Ability to sit and drive for extended periods while traveling between assigned locations.
- Ability to stand, walk, bend, stoop, kneel, reach, and perform repetitive hand movements throughout the workday.
- Ability to lift, carry, push, or pull up to 25 pounds occasionally, including medical supplies and equipment.
- Manual dexterity and hand-eye coordination necessary to perform phlebotomy procedures and handle medical equipment safely.
- Visual and auditory ability sufficient to perform job duties safely, including driving, reading documentation, and communicating with others.
- Ability to maintain focus, exercise sound judgment, and make timely decisions in a fast-paced environment.
- Ability to manage multiple priorities, adapt to changing schedules, and remain composed under pressure.
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact hradmin@principlehs.com.
2AM-10AM, Mon-Fri
