Job Title: Dispatch / Customer Service Representative Location: Mineola, NY (100% In-Person) Position Type: Full-Time (Temp-to-Hire or Direct Hire) Hours: 7:30 AM – 5:00 PM (Monday – Friday) Compensation: $25.00 – $30.00/hour (Up to $62,000/year equivalent) Company Overview A trusted, family-owned home energy and fuel delivery service provider with a multi-generational legacy in Nassau County. Known for reliable service and community roots, the company is actively expanding its team under second-generation leadership. They offer a stable, team-oriented, and high-energy work environment located centrally in Long Island. Position Summary We are seeking a reliable, multi-tasking Dispatch / Customer Service Representative to join a fast-paced office team. This role serves as the central point of contact for customer inquiries, service scheduling, and route coordination across Long Island. Prior dispatching experience is NOT required - we are looking for an exceptional customer service professional with strong communication skills and a solid working knowledge of Nassau County geography.
Key Responsibilities
- Answer high-volume incoming customer calls, addressing inquiries, scheduling deliveries, and resolving issues with a professional, customer-first attitude.
- Coordinate daily delivery and service technician routes across Nassau County towns and surrounding areas.
- Multi-task efficiently between phone lines, computer entry, and team communication during high-volume seasonal peak periods (particularly winter).
- Maintain accurate customer account records, service logs, and dispatch notes in the company database.
- Collaborate closely with drivers and field technicians to ensure prompt, accurate service delivery.
Qualifications & Requirements
- Customer Service Focus: Proven background in high-volume customer service, call center, or fast-paced office administration.
- Local Geographic Knowledge: Must have a solid understanding of Nassau County geography (e.g., familiar with North Shore vs. South Shore towns, key transit routes, and local communities).
- Skills & Abilities: Outstanding multi-tasking abilities, strong phone etiquette, and the ability to stay calm under pressure during peak busy seasons.
- Schedule: Dependable attendance for the full 7:30 AM – 5:00 PM shift.
Compensation / Pay Rate (Up to): $25.00 - $30.00