Archived listing. The details below describe a past opening.
Customer Service Representative The customer service representative will act as a critical element of our collaborative team, providing exceptional customer satisfaction. They exemplify the family-owned values and commitment to excellence, honesty, integrity and responsiveness that our customers expect from us. With patience, empathy and grace, our CSRs constantly delight our customers -- many of whom have been using us for generations. We look for team members who share our values and long-term commitment in fostering a positive, collaborative and fun work environment.
Schedule: M-F, 8-5 Onsite Compensation: $18-$20/hour Type: Temp-to-Hire Location: Dallas, TX
RESPONSIBILITIES:
- Manage large amounts of incoming calls and digital leads
- Identify and accurately assess customers’ needs to achieve satisfaction, listening to them and doing the best to satisfy their requests
- Proactive in finding ways to delight and exceed customers' expectations
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
QUALIFICATIONS:
- Proven customer support experience or experience as a client service representative
- Staying calm under pressure and dealing with challenging customers
- Strong phone contact handling skills and active listening
- Familiarity with computers and ability to learn computer programs and processes
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Maintain regular consistent and professional attendance, punctuality, personal appearance and adhere to the company's policies and relevant health and safety procedures
BENEFITS:
- Health
- Vision
- Dental
- Paid holiday
Compensation / Pay Rate (Up to): $18.00 - $20.00