Customer Service Representative (Order Entry & Logistics) Location: Tucker, GA (On-site) Pay Rate: $21.00 per hour Job Type: Full-time Schedule: Monday to Friday, 8:00 AM – 4:30 PM About the Opportunity Are you an organized, detail-driven professional who thrives in a fast-paced environment? We are an industry-leading industrial chemical manufacturer looking for a dependable Customer Service Representative to join our close-knit team in Tucker, GA. In this role, you will serve as the central hub connecting our clients, production team, and logistics carriers. You’ll be responsible for end-to-end order processing, generating shipping paperwork, and coordinating freight. If you take pride in accuracy, enjoy problem-solving, and want to build a long-term career with a stable, growing manufacturer, we want to hear from you! What You’ll Do (Responsibilities)
- Customer Communication: Serve as the primary point of contact for customer inquiries via phone and email, providing professional, timely, and solution-focused service.
- Order Processing & Entry: Accurately enter and manage incoming sales orders utilizing our internal Enterprise Resource Planning (ERP) software.
- Logistics & Freight Coordination: Obtain freight quotes, schedule pick-ups/deliveries, and partner with freight carriers to ensure timely order fulfillment.
- Shipping Documentation: Prepare, review, and organize all vital shipping and fulfillment paperwork, including Bills of Lading (BOLs), packing slips, and order handoffs to the production team.
- Label Generation: Format, review, and print customized product labels compliant with customer specifications and regulatory standards.
- Internal Collaboration: Work closely with the plant production and shipping departments to verify lead times, inventory availability, and order status.
- Account Support: Resolve customer questions, shipping discrepancies, or order revisions calmly and efficiently.
What You Bring (Qualifications & Skills)
- Experience: 2+ years of customer service, order entry, or logistics/freight coordination experience (manufacturing, distribution, or B2B environment preferred).
- Software Proficiency:
- Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook).
- Hands-on experience with ERP/order-management software (e.g., SAP, NetSuite, Sage, or similar).
- Basic proficiency with Adobe Acrobat / PDF editing tools.
- Detail Orientation: Exceptional attention to detail - accuracy in order numbers, quantities, freight details, and labeling is essential to our daily operations.
- Communication Skills: Strong verbal and written communication skills with a friendly, professional telephone demeanor.
- Problem-Solving Ability: Capacity to remain calm, resourceful, and courteous when addressing unexpected logistics delays or customer challenges.
- Reliability: Consistent attendance and punctuality for the scheduled hours of Monday through Friday, 8:00 AM – 4:30 PM.
- Career Focus: Seeking long-term stability and growth within a dedicated manufacturing team.
Compensation & Benefits
- Starting Pay: $21.00 per hour (paid weekly/bi-weekly)
- Retirement: 401(k) plan with company match
- Health & Wellness: Comprehensive medical, dental, and vision insurance options
- Paid Time Off: Paid holidays and accrued vacation/sick time
- Work Environment: Supportive leadership, short chain of command, and a collaborative, team-first culture
About Us
We are a premier specialty chemical manufacturing partner recognized nationwide for quality, reliability, and service excellence. Our culture is driven by core values: Commitment, Continuous Improvement, Accountability, Energy, and Responsiveness. We maintain an open, agile work environment where team members are valued, decisions are made quickly, and great work is recognized. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Customer Service Representative (Order Entry & Logistics) Location: Tucker, GA (On-site) Pay Rate: $21.00 per hour Job Type: Full-time Schedule: Monday to Friday, 8:00 AM – 4:30 PM About the Opportunity Are you an organized, detail-driven professional who thrives in a fast-paced environment? We are an industry-leading industrial chemical manufacturer looking for a dependable Customer Service Representative to join our close-knit team in Tucker, GA. In this role, you will serve as the central hub connecting our clients, production team, and logistics carriers. You’ll be responsible for end-to-end order processing, generating shipping paperwork, and coordinating freight. If you take pride in accuracy, enjoy problem-solving, and want to build a long-term career with a stable, growing manufacturer, we want to hear from you! What You’ll Do (Responsibilities)
- Customer Communication: Serve as the primary point of contact for customer inquiries via phone and email, providing professional, timely, and solution-focused service.
- Order Processing & Entry: Accurately enter and manage incoming sales orders utilizing our internal Enterprise Resource Planning (ERP) software.
- Logistics & Freight Coordination: Obtain freight quotes, schedule pick-ups/deliveries, and partner with freight carriers to ensure timely order fulfillment.
- Shipping Documentation: Prepare, review, and organize all vital shipping and fulfillment paperwork, including Bills of Lading (BOLs), packing slips, and order handoffs to the production team.
- Label Generation: Format, review, and print customized product labels compliant with customer specifications and regulatory standards.
- Internal Collaboration: Work closely with the plant production and shipping departments to verify lead times, inventory availability, and order status.
- Account Support: Resolve customer questions, shipping discrepancies, or order revisions calmly and efficiently.
What You Bring (Qualifications & Skills)
- Experience: 2+ years of customer service, order entry, or logistics/freight coordination experience (manufacturing, distribution, or B2B environment preferred).
- Software Proficiency:
- Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook).
- Hands-on experience with ERP/order-management software (e.g., SAP, NetSuite, Sage, or similar).
- Basic proficiency with Adobe Acrobat / PDF editing tools.
- Detail Orientation: Exceptional attention to detail - accuracy in order numbers, quantities, freight details, and labeling is essential to our daily operations.
- Communication Skills: Strong verbal and written communication skills with a friendly, professional telephone demeanor.
- Problem-Solving Ability: Capacity to remain calm, resourceful, and courteous when addressing unexpected logistics delays or customer challenges.
- Reliability: Consistent attendance and punctuality for the scheduled hours of Monday through Friday, 8:00 AM – 4:30 PM.
- Career Focus: Seeking long-term stability and growth within a dedicated manufacturing team.
Compensation & Benefits
- Starting Pay: $21.00 per hour (paid weekly/bi-weekly)
- Retirement: 401(k) plan with company match
- Health & Wellness: Comprehensive medical, dental, and vision insurance options
- Paid Time Off: Paid holidays and accrued vacation/sick time
- Work Environment: Supportive leadership, short chain of command, and a collaborative, team-first culture
About Us
We are a premier specialty chemical manufacturing partner recognized nationwide for quality, reliability, and service excellence. Our culture is driven by core values: Commitment, Continuous Improvement, Accountability, Energy, and Responsiveness. We maintain an open, agile work environment where team members are valued, decisions are made quickly, and great work is recognized. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Compensation / Pay Rate (Up to): $21.00 - $21.00