Pay: $60,000.00 - $79,000.00 per year
Job description:
Position: Client Service & Administrative Specialist Location: Melville, NY Company/Industry: Well-Established Merchant Services & Financial Technology Company Schedule: Monday – Friday (In-Office) Salary: $60,000/year + Monthly Performance Bonuses ($1,000 – $2,000/month) + Full Benefits Type: Direct Hire
POSITION OVERVIEW:
A leading merchant services firm in Melville, NY is seeking a high-energy Client Service & Administrative Specialist to support our account management and client operations team. This is a fast-paced administrative and customer support role focused on high-volume phone communication, account maintenance, contract processing, and client satisfaction. (Please note: This is a dedicated operational, administrative, and customer support position - not sales.)
KEY RESPONSIBILITIES:
- High-Volume Client Support: Efficiently handle a heavy volume of incoming client phone calls, inquiries, and written communications regarding account status, transaction details, and service agreements.
- Administrative Operations: Support account managers by processing contract paperwork, managing client onboarding documentation, and updating account records in our internal systems.
- Account Reporting & Data Management: Pull transaction data, generate reports, and explain account features clearly to resolve client inquiries.
- Client Retention & Feedback: Distribute, track, and follow up on post-onboarding customer surveys to ensure high-quality service and client retention.
- Issue Resolution: Serve as a proactive problem solver to address routine account questions, billing details, and contract terms independently.
QUALIFICATIONS & SKILLS:
- Proven experience in a high-volume call center, customer service, or administrative support role.
- Comfortable and effective handling heavy call volume (phone-intensive environment) with a calm, professional demeanor.
- Exceptional verbal, written, and active listening skills.
- Strong organizational skills, sharp attention to detail, and the ability to multitask in a fast-paced office setting.
- Tech-savvy with the ability to quickly navigate custom CRM software, merchant reporting platforms, and standard office applications.
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person Compensation / Pay Rate (Up to): $60,000.00 - $79,000.00