Job Description
We are seeking a friendly, organized, and motivated individual to join our team as a Sales Associate. The ideal candidate will have at least 1–2 years of customer service or sales experience, with strong communication, organizational, and multitasking skills. As a Sales Associate, you will be responsible for assisting customers with booking and coordinating birthday parties, school field trips, corporate events, group outings, and other special events. This position involves communicating with guests, promoting our services and packages, managing reservations, and helping ensure events run smoothly from start to finish. We are looking for someone who is personable, detail-oriented, and confident in their ability to provide excellent customer service while identifying opportunities to increase sales. The ideal candidate should be comfortable handling customer inquiries, managing multiple bookings, processing transactions, and working closely with other team members to create memorable guest experiences. A qualified candidate must be able to follow instructions, work independently when needed, and contribute positively to a team environment. Previous sales or event coordination experience is an advantage, and strong communication, basic math, and computer skills are essential.
Responsibilities
- Respond to customer inquiries regarding birthday parties, school field trips, corporate events, group outings, and other special events.
- Assist customers with selecting packages, scheduling reservations, and coordinating event details.
- Promote and sell party packages, group events, and additional services to maximize sales opportunities.
- Maintain accurate booking records, event schedules, and customer information.
- Communicate event details and special requests to management and other departments to ensure proper preparation.
- Greet and assist event guests, providing a welcoming and professional experience.
- Oversee scheduled parties and group events to ensure they run smoothly and meet customer expectations.
- Provide excellent customer service, addressing questions and resolving concerns promptly and professionally.
- Process payments, deposits, and other transactions using POS and reservation systems.
- Follow up with prospective customers regarding inquiries, bookings, and event details.
- Assist with general front desk operations and guest services as needed.
- Work closely with team members to maintain an organized, efficient, and enjoyable environment for all guests.
Job Requirements
- Ability to work nights, weekends, and holidays as needed for booked events.
- Strong customer service and communication skills.
- Excellent organizational skills and attention to detail.
- Ability to confidently promote services and explain pricing and event packages.
- Basic computer knowledge and ability to learn reservation and scheduling systems.
- Experience with POS systems and cash registers.
- Good math skills and ability to accurately process payments.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Strong problem-solving skills and ability to effectively resolve customer concerns.
- Ability to work both independently and as part of a team.
- Experience with Outlook and Microsoft Office products required.
Qualifications
- At least 1–2 years of customer service, sales, or related experience.
- Previous experience in event coordination, group bookings, or hospitality is preferred but not required.
- Strong verbal and written communication skills with a friendly, professional demeanor.
- Ability to manage multiple reservations, deadlines, and customer requests efficiently.
- Comfortable discussing pricing, promoting packages, and identifying additional sales opportunities.
- Proficiency with basic computer systems, scheduling software, and payment processing.
- Ability to work a flexible schedule, including nights and weekends.
- Bowling knowledge is a plus but not required.
Why Join Us?
- Competitive pay.
- Fun, team-oriented work environment.
- Opportunities for growth and advancement.
- Work in a vibrant, entertainment-focused atmosphere.
- Gain valuable experience in sales, event coordination, and bowling center operations.
How to Apply If you're an outgoing, organized, and customer-focused individual who enjoys helping people plan memorable experiences, we'd love to hear from you! Submit your application today to join our team as a Sales Associate. Work schedule
- 8 hour shift
- Monday to Friday
- Day shift
Supplemental pay