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Starting Pay $22.13 - $27.67 (DOE)
Qualifications
SYNOPSIS OF DUTIES
- Provide hardware and software support to end users, including training and problem-solving assistance.
- Maintain the day-to-day functionality and integrity of workstation hardware and the associated peripherals.
- Support Enterprise software packages to ensure consistent, reliable service delivery.
- Communicates with management, users, and team members to resolve issues.
- Maintain network devices as needed, including, but not limited to, switches, firewalls, and wireless networks.
- Support phone system; including configuring, troubleshooting, and maintaining PBX, switches, and telephones.
- Analyze and monitor hardware, software, and procedures to maintain performance and identify improvement opportunities.
- Perform regularly scheduled preventative maintenance to ensure performance and stability of hardware and applications.
- Record all requests and incidents in help desk ticketing software.
- Assist planning and implementing expansion of systems as demand grows.
- Work respectfully and effectively as part of the Enterprise team to ensure guest satisfaction, asset protection, and co-worker respect.
- Participate in IT on-call rotation for after-hours support.
- Maintaining Title 31 Compliance accurately.
- Other duties as assigned.
PREREQUISITES
General: Must be age 21 or older. Must qualify for a “Key” Tribal Gaming License. Must have excellent verbal and written communication skills. Must be flexible with work hours, including occasional after-hours emergencies. Must have excellent interpersonal skills. Professional appearance and superior customer service skills required.
Education: High school graduate or GED required. Suitable IT related degree (associate degree or higher) and/or one or more industry standard certification such as CompTIA A+ or Net+ preferred.
Experience: Six months of IT desktop support experience including Microsoft operating systems and Office Suite required. An associate degree in a related field may be considered in place of work experience.
Physical: Visual acuity; hand and finger dexterity; repetitive motions; sitting for long periods working on a keyboard; reaching; bending and lifting 40 pounds.
