You’ll keep technology running smoothly for leadership and staff at our Charlotte executive office. You’ll be the first point of contact for hardware, software, network, and conference-room issues, with a strong focus on white-glove support for executives. Reporting to the Systems Support Manager, you’ll blend hands-on troubleshooting with system administration, documentation, and coordination with our wider IT team.
What You’ll Do
Executive and End-User Support
- Provide Tier 1–2 desk-side and remote support for executive office staff, prioritizing executives and their assistants.
- Install, configure, and maintain laptops, mobile devices, printers, and peripherals.
- Support conference rooms, Microsoft Teams meetings, and Teams Rooms, including setup for board and leadership meetings.
- Train users on tools and best practices.
Systems Administration
- Administer user accounts, access, and licensing across our Microsoft 365 environment, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, and Intune.
- Troubleshoot local network, Wi-Fi, and connectivity issues, and escalate to the network and infrastructure teams as needed.
Service Management and Asset Lifecycle
- Log, track, and resolve tickets in ManageEngine within service-level targets.
- Manage IT asset inventory, onboarding and offboarding, and the equipment lifecycle.
- Coordinate with vendors and service providers on repairs, warranties, and new deployments.
Documentation and Improvement
- Write and maintain knowledge-base articles, how-to guides, and system documentation.
- Recommend improvements to systems and processes.
- Participate in an on-call rotation and provide occasional after-hours or weekend support for executive events, outages, and maintenance windows.
What You Bring
- 3+ years in desktop, help desk, or systems support, ideally in a corporate office.
- Strong working knowledge of Windows 11 and the Microsoft 365 suite: Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.
- Experience supporting iOS and Android devices and mobile device management through Microsoft Intune.
- Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting.
- Experience with ManageEngine or a comparable IT service management or ticketing system.
- Clear, calm communication and discretion when working with senior leaders and confidential information.
- Valid driver’s license and ability to travel occasionally to other company sites.
- Associate’s degree in IT or a related field, or equivalent work experience.
Nice to Have
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Prior executive or VIP support experience.
- Experience with conference-room AV systems, especially Microsoft Teams Rooms.
- Familiarity with PowerShell scripting and endpoint management tools.
- Experience in the utility, energy, or critical infrastructure sector, including NERC CIP or similar security awareness.
- Certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Certified: Modern Desktop Administrator.
Work Environment
- Full-time, exempt position in the Information Technology department.
- Primarily on-site in a professional office setting at the Charlotte executive office, Monday through Friday during business hours.
- Ability to lift and carry equipment up to 50 lbs, and to bend, kneel, or crawl to reach cabling and hardware.
Power Grid Services is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.