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Added 21 hours ago
Desktop Support Technician
Pomeroy Technologies
Doral, FL
Added 22 hours ago
Field Technician
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Mauldin, SC
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Pomeroy Technologies
Fairfax, VA
Added 1 day ago
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Omaha, NE · Council Bluffs, IA
Added 1 day ago
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Pomeroy Technologies
Portage, MI · Kalamazoo, MI
Added 1 day ago
PT
Regional Service Technician 1
Pomeroy Technologies
Savannah, GA
- From $23 USD / hour
Added 1 day ago
PT
Regional Service Technician 1
Pomeroy Technologies
Tyler, TX
- From $23 USD / hour
Added 1 day ago
Regional Service Tech 1
Pomeroy Technologies
Charlotte, NC · Raleigh, NC
Added 1 day ago
Regional Service Tech 1
Pomeroy Technologies
Milwaukee, WI · Green Bay, WI
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Regional Service Tech 1
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Findlay, OH · Columbus, OH
Added 1 day ago
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Pomeroy Technologies
Remote, United States
Added 1 day ago
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Pomeroy Technologies
Hebron, KY
Added 1 day ago
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Pomeroy Technologies
Remote, United States
Added 1 day ago
PT
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Pomeroy Technologies
Corpus Christi, TX
- From $23 USD / hour
Added 1 day ago
Manager - IT Hardware Configuration
Pomeroy Technologies
Hebron, KY

Pomeroy Technologies

Support Specialist I

Greenville, SC, United States

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Job details

Experience: 5+ years software support experience.
Posting language: English
Posted: Oct 26, 2026

Original job description

GENERAL FUNCTION:

This position will promote and maintain a high quality, professional, service-oriented Pomeroy Way image while working directly with product end-users, quality assurance testers, developers, and project managers in troubleshooting customer issues.

Serving as a point-of-contact for escalated end-users POS software support, the Support Specialist will analyze and pin-point issues/defects and demonstrate a strong conceptual knowledge of POS software support and testing. Works to ensure they are handling 95% of all support issues ensuring ownership of issue to resolution and maintaining needed communication between Support, QA, Development, and Customer teams. Is an individual who thrives in a team environment and works exceedingly well with others as well as strives to mentor team members whenever possible.

MINIMUM REQUIREMENTS:

BA/BS degree in computer science, business or related study or a technology related technical degree or certification.
5+ years software support experience.
5+ years progressive Retail or IT industry experience; retail preferred.
Proficient skills, experience, and ability with Microsoft Office Applications
Advanced level skills/knowledge - 4690 OS, Windows, DOS, Linux and Software support center, QA operations and IT/networking experience

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Prolonged use of a computer while sitting at a desk in a general office environment

ADDITIONAL REQUIREMENTS:

Must have strong communication skills (listening, verbal, and written) and ability to organize and use information provided by client, team members or management effectively.
Strong problem-solving skills and ability to diagnose and articulate client problems and resolutions.
Drive and desire to work with and support other members of a development support team
Excellent leadership and facilitation skills.

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More about this job

Skills

Quality assurance
Troubleshooting
Computer science
Microsoft Office
Microsoft Windows
DOS
Linux
Communication skills
Problem solving
Leadership

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