SUMMARY: As a Sales Account Manager, you will play a crucial role in managing relationships with our clients and driving sales growth within your assigned accounts.
RESPONSIBILITIES:
Key Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for assigned client accounts, including corporate clients, event planners, venues, and individuals.
- Build and maintain strong relationships with clients, understanding their needs and preferences to provide personalized service.
- Conduct regular check-ins and meetings with clients to review upcoming events, discuss menu options, and address any concerns or issues.
Sales Growth:
- Develop and execute strategies to drive sales growth within assigned accounts, including identifying new business opportunities and expanding existing business.
- Prospect and qualify leads, making cold calls and attending networking events to generate new business leads.
- Prepare and present proposals, contracts, and pricing quotes to clients, negotiating terms to secure new business and renewals.
Event Planning and Coordination:
- Work closely with clients to plan and coordinate catering services for their events, including menu selection, staffing requirements, and logistics.
- Collaborate with internal teams, including chefs, event coordinators, and operations staff, to ensure seamless execution of events.
- Conduct site visits and walk-throughs with clients to assess event space and discuss setup and logistics.
Marketing and Promotion:
- Collaborate with the marketing team to develop targeted campaigns and promotional materials to attract new clients and drive sales.
- Attend industry events, trade shows, and networking functions to promote our catering services and build relationships with potential clients.
Administrative Tasks:
- Maintain accurate records of client interactions, event details, and sales activities in our CRM system.
- Prepare and update sales reports, forecasts, and performance metrics to track progress against goals.
CRM Management:
- Maintain accurate and up-to-date records of all lead interactions and activities in the CRM system.
- Track progress towards targets and report on key performance metrics.
Other duties as assigned by management.
REQUIREMENTS:
- Proven experience as an Catering Account Manager, Sales Representative or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Hands-on experience with CRM software is a plus (Total Party Planner, monday, etc.)
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations