Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven Operations Support Representative to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!
Why Join Pinnacle Propane? At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.
We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you’ll enjoy:
- Great Benefits: Including medical, vision, dental insurances, amongst others.
- Life Insurance: Financial protection for you and your family.
- Community Volunteering Day: A paid day off to give back to the community and make a difference.
- Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
- Retirement Savings Plan: Employer contributions to help you save for the future.
Position Summary The Operations Support Representative (OSR) will be responsible for posting customer payments, organizing and coordinating propane delivery and service requests, updating customer accounts, assisting with inventory management and managing the daily deposit process for their respective areas.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Post all orders for the area in a timely manner.
- Verifies propane orders & contracts are entered into system correctly.
- Manages general updates to customer account profiles.
- Posts all sales transactions in accounting software. Sales can come in from driver handheld devices, via phone, website and/or service center walk-ins.
- Updates daily deposit and inventory reports and the related paperwork to track all payments received within their assigned region or area.
- Works closely with Accounts Receivable, Operations and the Customer Success teams to ensure processes are being followed and customer issues are efficiently resolved.
- Works closely with Logistics to assist with routing and forecasting.
- Secondary task is to support the local customer care team in customer resolution and during peak, order taking may also be required.
- Supporting colleagues in adjacent teams, Operations Support and Internal sales, as required
Competencies
- Communication: Must be able to effectively communicate with teammates, managers and customers.
- Interpersonal Skills: Demonstrates the ability to understand relationship orientated aspects of social effectiveness and to operate in a variety of social exchanges.
- Teamwork: possesses the ability to work together toward a common vision and collaborate with cross-functional teams.
- Accounting/Finance: Must be comfortable working with basic math and accounting principles and be proficient in Microsoft Excel.
- Ownership: Willing to take initiative and believe that taking action is not someone else's responsibility. Be accountable for the quality and timeliness of an outcome.
Performance Measurements
- Demonstrates appropriate organizational skills and strong attention to detail to ensure that orders and payments are accurately recorded & account information stays up to date.
- Has a friendly, proactive, “can-do” attitude with customers and colleagues.
- Consistently delivers quality work during allotted timeframes.
- Independently performs tasks of a routine nature.
- Understands and ensures compliance with company policies and procedures.
QUALIFICATIONS AND REQUIREMENTS
- High School diploma or GED
- Effective communication skills and ability to interact with all employees and customers.
- Ability to remain organized and focused with strong attention to detail while working in a fast-paced environment.
- Worked in a customer service or operations administration environment for a minimum of 2 years.
- Comfortable working with numbers, data and basic finance and accounting tasks and principles.
- Experience with ERP systems, RCC and/or Salesforce preferred, but not required.
- Proficient in Microsoft Office Suite, especially Excel.
- English, fluent proficiency, verbal and written.
- Familiarity with propane business preferred but not required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.
- Employee is regularly required to talk or hear, stand, and walk
- Employee is occasionally required to lift office products and supplies, up to 20 pounds
TRAVEL AND HOURS
- This position is full-time, with standard operating hours
- Minimal travel may be required with this position as part of support responsibilities within an assigned region
- Overtime must be expected during peak season
DISCLAIMER: This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all required responsibilities, duties, or qualifications. Responsibilities may be modified based on business needs and organizational requirements.
EEO Statement: Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. Reasonable Accommodations: Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com. Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process. Drug-Free Workplace: Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing. Solicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.