Requisition Title
CUSTOMER SERVICE: Representative - Mobile, AL Location
Mobile, Alabama Requisition Post Information* : External Company Name
Pilot Catastrophe Services Inc Requisition Post Information* : External Company URL
www.pilotcat.com Position Type (Portal Searching)
Temporary Full-Time Catastrophe Management Solution (CMS - a Pilot sister company) is looking for Customer Service Representatives to join our growing team. These are in-office positions based in Mobile, AL. Our centers provide support to insurance adjusters, insurance carriers and their customers during catastrophic events like hurricanes, floods, and earthquakes. This is not a licensed adjuster position.
CMS provides competitive wages and 401k, along with access to a Flex spending account. As a member of the CMS team, you may provide a variety of services, including:
- Receiving first notice of loss inbound calls
- Making initial contact calls and follow-up calls to Insureds
- Tracking claims process and compliance
- Researching prior losses
- Notifying and updating agents
- Monitoring faxes and e-faxes for proper distribution
- System and software in-house training
- Performing accurate data entry
Do you have the skills and knowledge we need?
- Strong data entry and computer skills
- Proficiency in Word and Excel
- Excellent communication and problem-solving abilities
- Communication skills
- Customer service or call center experience
- Ability to manage multiple phone lines
Optional (But Desirable) Skills:
- Experience with database applications
- Knowledge of estimating software
- Multi-Lingual proficiency
If you are 19 years or older, possess the above qualities and are interested in the available benefits, you may be eligible to showcase your skills while assisting the country’s largest and best known insurance companies.
In addition to some combination of the above skills and abilities, the successful candidate will have a professional approach to the job, a strong work ethic, ability to track details while handling multiple tasks, ability to work with a team, and a commitment to providing the best possible service to customers.
Please note some criminal offenses may be a disqualifier for employment.
As a member of the CMS team, you may provide a variety of services, including:
- Receiving first notice of loss inbound calls
- Making initial contact calls and follow-up calls to Insureds
- Tracking claims process and compliance
- Researching prior losses
- Notifying and updating agents
- Monitoring faxes and e-faxes for proper distribution
- System and software in-house training
- Performing accurate data entry
Do you have the skills and knowledge we need?
- Strong data entry and computer skills
- Proficiency in Word and Excel
- Excellent communication and problem-solving abilities
- Communication skills
- Customer service or call center experience
- Ability to manage multiple phone lines
Optional (But Desirable) Skills:
- Experience with database applications
- Knowledge of estimating software
- Multi-Lingual proficiency
If you are 19 years or older, possess the above qualities and are interested in the available benefits, you may be eligible to showcase your skills while assisting the country’s largest and best known insurance companies.
In addition to some combination of the above skills and abilities, the successful candidate will have a professional approach to the job, a strong work ethic, ability to track details while handling multiple tasks, ability to work with a team, and a commitment to providing the best possible service to customers.
Please note some criminal offenses may be a disqualifier for employment.