Position Summary Please Note: The salary range for this position is $81,972.00 - $97,476.00 annually, depending on qualifications, with periodic increments up to $99,924.00 annually.
The Educational Technologies Support Specialist (IT Customer Support - Journey) provides advanced customer support for Canvas and other educational technologies used across the college district. The position supports faculty, staff, and students through consultation, troubleshooting, training, service request fulfillment, and incident response. The position also assists with the testing, configuration, deployment, and ongoing support of educational technology systems and provides backup support for the primary LMS administrator.
The position aligns with the IT Customer Support, Journey classification by independently resolving complex customer issues, analyzing business and user needs, recommending and implementing technology solutions, documenting processes, coordinating with vendors and internal partners, and providing fully competent professional support within a defined educational technology environment. This position reports to the Director of Information Technology. Regular and consistent attendance is required.
Education Required Bachelor’s degree in computer science, information technology, educational technology, or a closely related field from an accredited college or university. OR
If qualifying through an education equivalency, applicants must meet the following:
Equivalent combination of education and work experience in computer science, information technology, educational technology. Experience used to meet the education equivalency requirement must be in addition to the minimum experience required for the position.
Education to Experience Equivalencies: For this requirement, four (4) years of qualifying work experience is considered equivalent to the required education.
Experience Required Experience providing customer-facing technical support, consultation, and training for enterprise or academic technology systems. Experience troubleshooting software applications, account and access issues, and system workflows in a structured support environment. Experience using ticketing systems, documentation, and knowledge-sharing practices to manage support requests and improve service quality. Experience supporting a learning management system, such as Canvas, in a college, university, or K–12 environment. Experience delivering end-user training or workshops on technology tools. Experience supporting educational technology integrations, testing, and basic systems administration. Experience working with vendors and cross-functional partners to resolve incidents and implement service improvements.
To view the full job description and apply, click the link below:
https://www.schooljobs.com/careers/piercedist/jobs/5523221/educational-technologies-support-specialist-it-customer-support-journey?pagetype=transferJobs