Description Summary
The purpose of this position is to interact with our guests and mirror Picazzo’s standards that align with our Core Values, Mission Statement and Culture. Host/Hostesses are responsible for positive interactions while assisting guests in a friendly, efficient and knowledgeable manner. They also facilitate the opportunity for guests with dietary restrictions to dine out at a safe establishment that recognizes the struggles of restrictions.
At all times, Host/Hostesses are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Host/Hostesses are expected to have detailed menu knowledge as well as knowledge including, but not limited to, specials, directions, location, hours of operation and other relevant information.
Responsibilities
- Answers phone in professional manner with proper etiquette.
- Able to multi-task while placing guests on hold to take care of in-person guests and vice versa.
- Maintains a sense of urgency throughout the shift.
- Acts as a true team member and recognizes areas to be helpful and supportive to other staff and guests alike.
- Assist in food running, refills and other table service tasks, when needed.
- Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items...etc.
- Maintains clean and stocked stations as well as restrooms by conducting frequent status checks throughout the shift.
- Suggesting dishes, informing guest’s about food preparation details, communicating specific customer needs to the cooks.
- Maintaining proper dining experience, delivering items, fulfilling guest’s needs over the phone and in store.
- Adheres to proper sidework duties, policies, and health department requirements.
- Food hander certification within the county of employment.
- Maintains excellent menu and allergen knowledge.
- Able to work on feet for long hours.
- Ability to lift up to 50 lbs.
- Accepting guest payments, issuing receipts, returning change.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Filling in for absent staff as needed.
- Assisting with special events as needed.
- Greet all guests and owners warmly with an appropriate greeting.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the restaurant.
- Makes efforts to improve overall menu knowledge.