Job Title: Appointment Coordinator I (Arlington)
FLSA Status: Non-Exempt
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
Location & commitments
FT/PT/Temp/PRN role based at our Greenville (other) location, Monday-Friday, 7:30a.m. – 6 p.m.
Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.
Supervision Received: Reports to the Department Coordinator, Operations Supervisor and Operations Manager.
Supervision Exercised: None.
Typical Physical Demands: Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Manual dexterity required for use of calculator and computer keyboard.
Typical Working Conditions:
Work is performed in an office environment. This position involves frequent contact with staff, patients, and the public.
About the role:
The Appointment Coordinator staff are responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable, and courteous interactions. Further, the Appointment Coordinator staff ensures the accuracy of the patient’s demographic and insurance information. The Appointment Coordinator works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls; scheduling appointments; greeting patients and family members; and collecting co-payments or co-insurance due at the time of check out. High School diploma required. Must have one or more years of secretarial and/or call center experience, preferably in a healthcare.
Responsibilities:
Responsible for greeting, assisting patients, securing accurate and up to date patient information, collecting patient balances and copayments at the time of service, ensuring prompt service at the point of check in/out, and promoting positive workplace with other departments within Physicians East.
Candidate requirements
- High School Diploma required; Associates Degree preferred. Experience in a medical office environment is required.
- Must have strong computer experience
- Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.
- Must display a high level of confidentiality, integrity and initiative.
- Ability to form positive and collaborative relationships with peers and physicians at all levels within the company.
- Must possess exceptional interpersonal communication skills and have the ability to create a favorable impression for the organization to all staff, patients and the public.
COMPUTER SOFTWARE UTILIZED: NextGen and Centricity
General Duties:
- Maintain a team approach with staff and patients.
- Greet patients at check out, and direct patients.
- Verify and enter patient demographic and insurance information.
- Collect co-payments, balances, or co-insurance at the time of the service.
- Responsible for individual till including cash, checks and credit cards and balancing funds with encounter tickets and transactions entered.
- Schedule, coordinate, cancel, and reschedule patient appointments. Schedule annual wellness as needed for the department.
- Relay necessary messages to staff via phone notes in Centricity.
- Direct patients with delinquent accounts to patient representatives for financial agreements and billing questions.
- Stay active with insurance updates.
- Keep forms and supplies up to date and ordered.
- Keep work area neat and orderly.
- Able to begin each day at 7:30am and end at 6:00pm. Some late nights required.
- Work as a contributing member of a team to keep departments running smoothly.
- Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
- Adhere to department and company policies. Maintain confidentiality.
- Attend safety classes and compliance training as offered by Physicians East, P.A.
- Assist with other duties or projects as needed.
- Answer patient phone calls and remain professional and courteous.
- Enter referral for patient and send to appropriate staff to complete appointments.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.