Nurse Manager
Philadelphia FIGHT, a Federally Qualified Health Center (FQHC), is seeking an experienced Nurse Manager to support the growth, management, and clinical operations of its Community Health Centers. This position plays a critical role in supporting providers, enhancing patient care coordination, and ensuring the delivery of high-quality clinical services across all practice locations.
The Nurse Manager will lead a team responsible for triaging patient communications, providing clinical guidance and patient education, coordinating consultations, and arranging durable medical equipment and supplies. The role also includes managing complex care coordination activities, including specialty referrals, diagnostic testing, imaging studies, procedures, hospitalizations, and prior authorization processes.
As a clinical leader, the Nurse Manager will develop and deliver quarterly training programs for nursing and medical assistant staff, oversee CLIA competency requirements, and ensure all clinical competency records remain current, compliant, and appropriately documented each year.
About the Role:
- Schedule: Full time, Monday through Friday (9:00 – 5:00PM)
- Location: Philadelphia FIGHT Community Health Centers, Philadelphia, PA 19107
- Compensation & Benefits:
- FSLA status is exempt with an annual salary of $120K - 125K per year.
- 3 weeks of PTO (4 weeks after 1st year) + 11 paid holidays.
- Comprehensive Medical, Dental, Vision & Prescription Coverage.
- Employer-funded Short-Term Disability coverage and Life & Accidental Death and Dismemberment (AD&D).
- Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA) with employer contribution.
- 403(b) Retirement Savings Plan with options for basic plan or Roth 403(b) contributions with employer matching up to 4%.
- Discounted education options with partnered institution Pierce College.
- And a multitude of other employee benefits, such as the option to contribute to medical discount programs, legal services, charitable contributions, and pet insurance coverage!
Qualifications:
- Bachelor's degree in Nursing required.
- 5+ years' experience in nursing, preferably in an outpatient primary care medical setting/FQHC.
- 3+ years' experience in a supervisory position is required; ability to work as a servant leader is required.
- Prior experience delivering services to individuals with histories of incarnation, homelessness, mental illness, substance dependence, LGBTQIA+ community, HIV, Hepatitis C, and/or trauma care, Pediatric and Adult care preferred.
- Must possess basic computer skills to perform job duties including desktop computing, electronic medical records, e-mail, time sheet management, reporting, internet research, using relevant software such as HRIS and Microsoft Word, Excel, etc.
- Must possess CPR certification or be willing to be certified within 60 days of employment.
- Discretion, initiative, and ability to maintain HIPAA compliance.
- Due to a high volume of Spanish speaking patients, bilingual candidates (Spanish/English) are strongly preferred.
- Must be able to exercise good judgment and identify when to escalate issues as appropriate.
- Knowledge of de-escalation methods or willingness to be trained in these methods.
- Ability to handle stressful situations while providing exceptional customer service.
- Must be able to demonstrate judgment, patience, integrity, organization, and prioritization in a multi-task environment.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices such as OSHA, HIPAA, HRSA, CLIA and funding body regulations.
- Strong skillsets in interpersonal relationships and teamwork, attention to detail, dependability, customer service, time management, autonomy, and problem solving.
- Ability to remain solution-focused and respectful in all interactions with staff, co-workers, vendors, and patients.
- Excellent problem-solving and conflict resolution skills.
- Ability to display a non-judgmental attitude.
Responsibilities include:
- Triage's portal messages for Adult and Pediatric clinic and calls from new and current patients by taking full medical history, determining urgency of illness, referring patients to appropriate services, etc. using Clear Triage.; communicates patient needs to medical providers as appropriate.
- Provides one-on-one education regarding diagnosis, treatment options, and self-care strategies to patients with multiple diagnoses, complicated medical regimens, and/or complex social needs; promotes health and prevents illness by providing information on healthy lifestyle choices and disease prevention.
- Communicates with patients on providers' behalf, including informing patients of lab results (normal and abnormal), and recommending follow-up based on provider recommendations; advocates for patients' needs to ensure continuity and quality of care.
- Accurately documents all activities related to patient care appropriately in the Electronic Medical Records/appropriate databases in compliance with contracted funding sources and the established timeframe set forth by FIGHT policy.
- Provides coverage for Registered Nurses who are absent from work, including but not limited to performing triage, administering therapeutic injections/vaccinations, phlebotomy, EKG, oxygen set-up and administration of nebulizer treatments, blood glucose monitoring, urine dipsticks, pregnancy testing, etc.
- Assists medical providers in the completion of essential clinical paperwork and in the generation of letters of medical necessity.
- Reports and assists in communicating appropriate information on reportable diseases to oversight bodies, e.g., Public Health Department, AIDS Activities Coordination Office.
- Collaborates with medical records to assist providers with obtaining urgent reports from diagnostic exams, specialist consultations, and hospitalizations as needed; coordinates calls and messages from outside hospitals and providers.
- Assists providers in the scheduling of imaging studies, procedures, and specialty appointments, obtaining authorization for off-formulary medications, diagnostic exams, specialist consultations, and hospitalizations, particularly those requiring prior authorization.
- Reports patient complaints or incidents as required; collects appropriate documentation, works to resolve issues by following management policies.
- Represents the clinic at meetings (case conferences, Quality Management, OSHA, etc.), outreach programs and community involvement activities when applicable.
- Develops and maintains clinical training programs in Collaboration with SR Director of Clinical Operations (including onboarding) for assigned staff, including but not limited to, triage, care coordination/clinical counseling/patient education, clinical tasks, ordering durable medical equipment (DME), etc.
- Oversees FIGHT's medical supply inventory program including developing protocols related to orders, disposal of expired supplies, maintenance of clinical medical equipment, etc.
- Sign off on all CLIA Competency books for clinical staff yearly to ensure staff retains, clinical techniques for injections, POC testing and lab processing workflows.
- Retrain clinical staff that need refresher courses in a one-one or group setting when needed.
- Prepares all mandatory reports accurately and in a timely manner.
- Abides by all compliance standards including but not limited to completing training and leading/attending all required team/staff meetings/monthly nursing meetings, clinical supervision meetings, and/or other check-ins.
FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds.
We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions.