Customer Care Pharmacy Services
PharmaCentra, LLC Full-Time | Fully Remote Pay: $15.00–$18.00 per hour
Position Overview
PharmaCentra is seeking dependable, customer-focused professionals to join our team as Customer Care Pharmacy Services Representatives. This fully remote, phone-based position provides customer service and support to individuals with questions related to pharmacy and prescription benefit services.
In this role, you will spend the majority of your workday assisting customers by phone. You will listen carefully to questions and concerns, research information using multiple computer systems and web-based resources, explain information clearly, document interactions accurately, and help resolve issues while delivering a professional and positive customer experience.
Successful team members are comfortable working in a structured call center environment, navigating multiple applications simultaneously, learning new processes quickly, and maintaining accuracy and professionalism while actively speaking with customers.
What You'll Do
Respond to inbound customer calls in a professional, courteous, and efficient manner. Assist customers with questions related to pharmacy services, prescription benefits, coverage, and claims.
Research information using multiple computer systems, applications, websites, and browser tabs while actively assisting customers. Identify and troubleshoot customer issues and follow established procedures for resolution or escalation.
Clearly explain information in an easy-to-understand manner and accurately document customer interactions and required information in designated systems.
Protect confidential and sensitive information and follow applicable privacy, security, and company procedures.
Maintain established expectations for attendance, schedule adherence, quality, productivity, customer service, and call handling. Participate in required training, coaching, meetings, and ongoing learning activities.
Qualifications
A high school diploma or equivalent is required.
Previous experience in customer service, call center operations, healthcare, pharmacy services, prescription benefits, health insurance, or benefits administration is preferred. Experience assisting customers by phone in a high-volume environment is strongly preferred.
Successful candidates should have strong verbal communication and active-listening skills, excellent customer-service and problem-solving abilities, and the ability to learn new information, systems, and processes quickly.
Because this role requires researching information while actively assisting customers, candidates must be comfortable navigating between multiple websites, browser tabs, and software applications while maintaining a conversation and accurately documenting information.
Candidates must be able to work independently in a remote environment, follow detailed procedures, accept coaching and feedback, manage competing priorities, and maintain reliable and consistent attendance.
Remote Work Requirements
This is a fully remote position, but working remotely requires the same level of focus, professionalism, availability, and productivity expected in an onsite call center environment.
Employees must have a dedicated, quiet, professional, and distraction-free workspace suitable for handling customer calls and protecting confidential information.
Employees are expected to be available and actively working throughout their scheduled hours, except during authorized breaks and meal periods.
A reliable high-speed internet connection with a minimum download speed of 50 Mbps is required. Candidates must be comfortable working on a computer throughout the workday and navigating multiple applications and online resources simultaneously.
Compensation
The pay range for this position is $15.00–$18.00 per hour, with starting pay determined based on relevant experience, skills, and qualifications.
This is a full-time position, generally scheduled for 40 hours per week.
Benefits
Following 90 days of employment, eligible employees may participate in PharmaCentra's benefits program, which includes group medical, dental, and vision insurance; short-term disability (STD); long-term disability (LTD); life insurance; Employee Assistance Program (EAP); HealthiestYou; DailyPay; accident and hospitalization indemnity plans; critical illness coverage; paid time off; and paid holidays, subject to the terms and eligibility requirements of the applicable plans.
After 12 months of eligible service, employees may participate in PharmaCentra's company-sponsored 401(k) plan, which currently includes a 100% vested employer match of up to 4%, subject to the terms of the plan.
Training Schedule
New hires must be available to attend approximately 4–5 weeks of training, Monday through Friday, from approximately 9:00 a.m. to 6:00 p.m. Eastern Time.
Consistent attendance and participation throughout training are essential to successfully learn the systems, procedures, and information required for the position.
Work Schedule After Training
Following training, work schedules will be assigned by management based on business and client needs.
Employees must be available to work an 8-hour shift scheduled between 11:00 a.m. and 11:00 p.m. Eastern Time. Assigned schedules may include weekends.
Because this is a customer-facing call center position, employees are expected to work their assigned schedules consistently and be available to handle customer calls throughout scheduled working hours, except during authorized breaks and meal periods.
Equal Employment Opportunity
PharmaCentra, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
Offer of employment is conditioned upon passing a background check.