Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Responsibilities
Peraton is seeking a Director to lead the administration and user enablement of Peraton[x], our enterprise generative AI and agentic analytics platform. This leader is accountable for how the platform is configured, governed, and accessed, and for making sure every program that uses it can do so successfully. The Director leads a multidisciplinary team of system administrators, AI analysts, business analysts, and knowledge workers who onboard users, build reusable solutions, curate knowledge, and drive adoption across Peraton. The role connects end users, program leadership, and platform engineering. It turns business needs into well-administered platform capabilities and measurable adoption outcomes.
Job Responsibilities
Platform Administration & Governance
- Lead all Peraton[x] system administration, including user and program provisioning, role-based access and data-tier management, environment configuration, and platform settings.
- Set and enforce administrative standards, policies, and procedures for access requests, onboarding and offboarding, project and workspace management, and knowledge-base (cortex) governance.
- Oversee release readiness and change management from the administrator and end-user side, including communicating platform changes, new features, and impacts to users.
- Run the service desk and tiered user support model: ticket intake, triage, escalation to engineering, and resolution tracking against service-level targets.
- Manage AI usage, cost, and license administration: track consumption and spend by program, attribute costs, and enforce usage policies.
- Maintain administrative documentation, runbooks, and audit-ready records of access, configuration, and change.
User Enablement & Adoption
- Own the Peraton[x] enablement strategy, including role-based onboarding, training curricula, office hours, user guides, and playbooks for new and experienced users.
- Build and lead a community of practice and a power-user/champion network across programs to spread best practices and grow adoption.
- Direct AI and business analysts in designing reusable skills, flows, workflows, dashboards, and templates that solve recurring program problems and lower the barrier to entry.
- Partner with programs to identify high-value use cases, guide pilots, and scale successful solutions across the enterprise.
- Measure adoption, engagement, and value using usage analytics and user feedback, and use the results to target training and improvements.
Knowledge Management
- Lead knowledge workers in curating, organizing, and governing platform content, including enrolled documents, ontologies, knowledge graphs, and reference materials.
- Set standards for content quality, metadata, classification, and lifecycle (review, archive, retire) so knowledge stays accurate and discoverable.
- Maintain a central knowledge base of FAQs, how-to content, and lessons learned for users and administrators.
Team Leadership & Talent Development
- Lead, mentor, and grow a cross-functional team of system administrators, AI analysts, business analysts, and knowledge workers.
- Define roles, career paths, performance goals, and development plans, including AI literacy, prompt and agent design, and platform administration skills.
- Plan staffing and hiring, and assign team members to programs based on enablement and support demand.
- Build a culture of service, accountability, collaboration, and continuous learning.
Stakeholder Engagement
- Serve as the primary point of contact for program leaders and business units on platform access, onboarding, support, and adoption.
- Gather and prioritize user and program requirements and represent them to product and engineering teams.
- Report adoption, user satisfaction, support performance, cost, and value metrics to senior leadership.
- Manage the administration and enablement budget, vendor relationships, and licensing.
Security, Compliance & Responsible AI
- Make sure platform administration complies with Peraton policy, the Acceptable Use Policy, and relevant frameworks (e.g., NIST 800-171, CMMC, FedRAMP).
- Enforce least-privilege access, data classification, periodic access reviews, and audit-evidence practices.
- Promote responsible AI use through training, human-in-the-loop review, output verification, and governed approval workflows.
Qualifications
Requirements
- 16+ years of experience in system or platform administration, IT service management, technology enablement, or analytics delivery, including 5+ years leading multidisciplinary teams.
- Proven experience administering enterprise SaaS, collaboration, or analytics platforms, including user and access management, configuration, and governance.
- Demonstrated success leading technology adoption, training, and change-management programs across large or distributed organizations.
- Strong working knowledge of generative AI, LLMs, and agentic workflows, and how they create business and mission value.
- Experience running service desk and user support operations (ITIL or equivalent).
- Experience leading mixed technical and non-technical teams (e.g., administrators, analysts, knowledge managers).
- Excellent communication and facilitation skills, with the ability to train users, brief executives, and turn technical topics into business terms.
- Experience managing budgets, vendors, and licensing.
- Ability to obtain and maintain a U.S. government security clearance, if required by the program.
- U.S. Citizenship Required
Preferred Qualifications
- Experience with knowledge management, content governance, ontologies, or knowledge graphs.
- Background in instructional design, training development, or a customer success or enablement role.
- Background in data analytics, business analysis, or all-source analysis.
- Experience administering systems in regulated or DoD environments (NIST 800-171, CMMC, FedRAMP, ATO).
- Certifications such as ITIL, Prosci/change management, PMP, AWS, or Agile/SAFe.
- Experience with AI usage and cost governance (FinOps) and platform analytics.
Target Salary Range $146,000 - $234,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
