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Added 12 hours ago
PC
Nursing Manager, Adolescent Health
People's Community Clinic
Austin, TX
- $90,250 to $112,000 USD / year
Added 15 hours ago
PC
Call Center Representative
People's Community Clinic
Austin, TX
- $16 to $18 USD / hour
Added 15 hours ago
Health Information Management Specialist
People's Community Clinic
Austin, TX
Added 9 days ago
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Certified Medical Assistant, Pediatric Health
People's Community Clinic
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People's Community Clinic
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- $32 to $41 USD / hour
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People's Community Clinic
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- $17 to $20 USD / hour
Added 1 month ago
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- $21 to $26 USD / hour
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People's Community Clinic
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Added 1 month ago
Director of Pharmacy Services
People's Community Clinic
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Added 1 month ago
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People's Community Clinic
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People's Community Clinic
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People's Community Clinic
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Physician, Adult Health
People's Community Clinic
Austin, TX

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People's Community Clinic

Call Center Representative

Austin, TX, United States

$16 to $18 USD / hour

Apply on careers-austinpcc.icims.com About employer

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Job details

Pay: $16 to $18 USD / hour
Apply by: Nov 12, 2027
Education: High school diploma
Posting language: English
Posted: Nov 12, 2024

Original job description

Overview

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.

Compensation: $16.00- $18.00 per hour based on experience and qualifications.

Responsibilities

Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include:

Answer all incoming calls in a timely, professional and courteous manner
Schedule new and return appointments for patients following scheduling guidelines
Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
Assist callers with information and referral to appropriate resources
Review and check insurance eligibility; explain required documents
Retrieve calls from voice mail and assist callers as needed
Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
Adhere to HIPAA guidelines

•

Qualifications

Education: High school diploma/GED required. Some college preferred. Experience: Two years of experience working in a physician’s office or healthcare facility; Call Center experience strongly preferred.

Knowledge, Skills, and Abilities:

Bilingual English/Spanish
Exceptional customer service skills
Ability to interact successfully with people from a variety of backgrounds and abilities.
Basic computer literacy
Working knowledge of electronic medical records and practice management systems.
Ability to multi-task in a high change environment

Our Benefits Include:

18 PTO days per year & 11 paid holidays
Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
Dental & Vision
Flexible Spending Accounts
Employer-paid Life Insurance
Employer-paid Short-Term and Long-Term Disability
Annual Training
403(b) with 5% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.