Job description
Since 1964, Peek ‘n Peak Resort has been recognized in the Northeast region as an all-seasons family destination. The resort spans 105 acres, with 27 slopes and 4 terrain parks of varying difficulty levels. Travelers from PA, OH, NY, and Canada visit the resort for affordable recreation, including snow sports (skiing/boarding/terrain park/tubing), golf, adventure park, spa, and events. We have established generations of enthusiasts who love the beautiful location, rustic charm, "learn to ski and ride" programs, and legendary snow conditions. Scott Enterprises' mission is centered on the guest experience, and our employees excel at what they do – there is no better place to work and play! SUMMARY Snow Sports Instructors are responsible for providing "on-snow" education for resort guests of all ages and experience levels, with a focus on fun and safety. The Snow Sports School teaches an average of 9,700 lesson hours, 4,500 children’s lessons, and 2,000 “Once a Week” lessons.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Welcome guests and act as an ambassador for the resort by answering questions regarding snow sports programs/pricing, describing “points of interest,” and supplying maps/directions/general information.
- Provide high-level instruction to resort guests while creating a memorable experience.
- Work in a team environment to provide fun, interactive learning that exceeds guest goals/expectations.
- Participate in lesson line-ups at designated times for daily groups, children’s sessions, and private lessons.
- Demonstrate techniques and PSIA/AASI/resort standards to teach basic skills or increase ability levels.
- Assess students' riding skills, physical fitness, ability to cope with the outdoor environment/heights, and desire to learn. Use proper terrain and lesson plans for effective learning.
- Tailor each lesson based on the assessment and student goals, and attend to special needs.
- Recognize changing snow/weather conditions and understand how this may affect the teaching environment.
- Exhibit a professional attitude and maintain class control while teaching lessons.
- Facilitate a culture of safety and promote rules, regulations, and accountability.
- Demonstrate working knowledge of resort and industry safety regulations and emergency procedures.
- Conclude each lesson by thanking the guest(s) and providing guidance for the pursuit of appropriate terrain.
- Increase repeat business by creating enthusiastic sliders.
- Implement feedback, attend training clinics, and take advantage of educational opportunities to improve individual skills (including pursuit of PSIA/AASI certification).
- Collaborate with various resort departments (including Rentals, Terrain Park, and Guest Services) to ensure an unparalleled guest experience.
- Assist with special events such as Ski Swap, NASTAR Race programs, and Freestyle Ski/Snowboard Camps.
- Maintain accurate availability, communicate changes, and be considerate of operating hours, guest reservations, special events, and holidays. *See Resort attendance policy for complete details.
- Use the time clock and track daily lessons to ensure accurate payroll processing.
- All other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must demonstrate a high level of customer service, professionalism, and motivation to achieve predetermined objectives.
- Proven coaching/leadership abilities to direct diverse groups of skiers/snowboarders at all levels; stable performance in emergency situations required.
- Superior verbal/non-verbal communication skills to articulate instructions, safety regulations, and ensure compliance. EDUCATION and/or EXPERIENCE
- Skiing or snowboarding technical skills required. New instructors must successfully complete a mandatory "on-snow" training session conducted by the Snow Sports Operations Manager and Snow Sports Supervisory Team.
- Prior experience as an instructor in a resort environment preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Optimum physical fitness required to actively participate/train in Snow Sports School.
- Frequent skiing/boarding on terrain in various conditions, carrying objects up to 50 lbs, reaching/maneuvering/positioning oneself to perform assigned tasks.
- Constant movement around the resort and performing the majority of job duties outdoors, often in inclement weather for extended periods.
- Flexibility to work evenings, weekends, and holidays required and willingness to flex up work hours (based on business need).