PBS Facility Service is seeking an Overnight Doorman Supervisor to lead and manage a team of doormen during nighttime hours, ensuring the continual delivery of exceptional service to our clients. We are looking for an individual with strong leadership qualities, decisive decision-making abilities, and a knack for creative problem-solving. The Doorman Supervisor will be responsible for team training and development, fostering a cohesive team culture, and ensuring that daily and weekly performance targets are met.
What you will do:
· Oversee and manage the overnight activities of the doorman team, including scheduling, coverage, training, and performance evaluation. · Demonstrate effective leadership skills to motivate and inspire the doorman and security personnel. · Collaborate closely with team members to achieve individual and company objectives. · Exhibit innovative thinking to resolve issues and adapt to changing situations. · Display a willingness to learn and adapt to new systems and processes. · Possess excellent communication skills, particularly in managing critical situations professionally. · Manage and resolve client complaints and concerns promptly and professionally. · Ensure that all doormen adhere to building rules, regulations, and comply with safety and security procedures according to PBS standards.
What it takes to be successful:
· Be available to respond to emergencies or provide assistance 24/7. · Showcase strong time management and multitasking abilities without direct supervision. · Communicate effectively in English, and proficiency in other languages is a valuable asset. · Create and update the personnel schedule every two weeks, accommodating emergency requests. · Foster positive relationships with team members and attend team meetings as necessary. · Conduct regular site visits to engage with employees and offer support. · Train new hires and regularly assess their performance. · Ensure employees adhere to company policies and building regulations. · Document all interactions and discussions with team members. · Handle customer complaints in a timely and professional manner. · Review daily clock-in and clock-out times and make necessary adjustments. · Confirm hourly check-ins from staff. · Communicate all overnight activities to Director and day shift supervisors for assurance. If you are passionate about leadership, creative problem-solving, and providing exceptional customer service, we encourage you to apply for this exciting opportunity as our Night Shift Doorman Supervisor at PBS Facility Service.
Qualifications:
· High School Diploma or equivalent required. · 3-5 years of supervisory or management experience, preferably in the hospitality industry. · Exceptional communication, interpersonal, and customer service skills. · Proficiency in conflict resolution and complaint handling. · Strong organizational and time management abilities. · Knowledge of safety and security protocols. · Flexibility to work evening and weekend hours as needed. Must have a valid drivers license & own vehicle!!