Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
Bring your talent and eagerness to learn to Paylocity, where you’ll discover the skills needed to launch your career!
Benefit from award-winning training and one-on-one coaching as you play a key role Paylocity’s future with an early careers position.
Explore how you can go from the classroom to the conference room with internships and new-grad programs at one of Glassdoor's Best Places to Work.
Experience the support that’ll take you from grad to a flourishing career with a position in Paylocity’s early careers division!
Position Overview
Technical Operations is responsible for the implementation, support, programming, configuration, and continuous enhancement of innovative solutions that extend the capabilities of Paylocity’s core HR and Payroll systems. Leveraging emerging technologies, AI-driven capabilities, and intelligent automation, the team designs scalable solutions that streamline processes, improve efficiency, and deliver greater value to clients.
Technical Operations is dedicated to creating a one-of-a-kind client experience by combining technical expertise, innovation, and automation to meet the evolving needs of Paylocity’s clients
Internship Overview
The Client Service & Technical Operations Internship is a 12-week summer experience designed to give you a real look into a career across multiple functions within Operations. You’ll learn how to build strong client relationships, solve problems, and deliver an exceptional client experience while gaining hands-on experience that prepares you for a potential full-time opportunity after graduation. Throughout the summer, you’ll:
- Get hands-on experience through onboarding, mentorship, job shadowing, reverse shadowing, and exposure to real client interactions.
- Build business and industry knowledge through weekly learning activities, assignments, leadership conversations, and team experiences.
- Work on a meaningful project aligned to Operational goals, developing recommendations, and presenting your work to managers and leaders.
- Grow your professional skills through workshops, peer networking, mentorship, and our Intern Summit at Paylocity’s headquarters.
- Connect with leaders and peers across the organization while gaining a broader understanding of how different teams work together.
- Showcase your growth through mid-point and final presentations highlighting your key learnings, project results, and recommendation.
This is a 100% in-office role based at our Rochester, NY locations. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week from 9:00am -6:00pm local time.
Primary Responsibilities
The below represents the primary duties of the intern position; others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Communicate professionally with clients via phone and email to provide updates, gather information, and resolve routine inquiries.
- Support high-volume client service operations by completing casework, processing requests, and resolving routine client issues in accordance with established service standards.
- Review, investigate, and resolve client cases while ensuring accuracy, quality, and timely completion.
- Assist with case routing, workload balancing, and assignment management to support operational efficiency and service delivery.
- Complete project returns, processing cleanup, and other operational support activities to improve team productivity and client outcomes.
- Accurately document client interactions, case activity, and resolutions within company systems.?
- Collaborate with Account Managers and cross-functional partners to escalate complex issues and ensure timely resolution of client needs.
- Provide technical support by troubleshooting software and hardware issues.
- Support clients in the modification of items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests.