Description The Pauma Heritage Quikstop is seeking a qualified, experienced, and motivated General Manager to oversee the daily operations, financial performance, and overall management of Pauma Heritage Quikstop, including its convenience store and gas station. The General Manager is responsible for ensuring operational efficiency, profitability, exceptional customer service, employee development, and compliance with applicable safety and regulatory requirements. The successful candidate must demonstrate strong leadership, financial accountability, and the ability to maintain a professional and productive work environment.
Requirements
Essential Duties and Responsibilities
- Direct and oversee daily convenience store and gas station operations.
- Develop and manage operating budgets, monitor financial performance, and implement cost-control measures.
- Oversee merchandise purchasing, inventory control, pricing, fuel sales, and vendor relationships.
- Monitor sales performance, profitability, labor costs, and operational expenses.
- Supervise, train, coach, and evaluate employees while promoting accountability and teamwork.
- Ensure proper cash-handling procedures, financial reconciliation, and loss-prevention practices.
- Oversee fuel deliveries, equipment maintenance, environmental safety, and regulatory compliance.
- Maintain high standards of customer service, cleanliness, workplace safety, and operational efficiency.
- Prepare financial and operational reports and provide recommendations to Tribal leadership.
- Identify opportunities to increase revenue, improve business operations, and enhance customer satisfaction.
Minimum Education and Experience
Education:
- High school diploma or GED required.
- Associate's or bachelor's degree in Business Administration, Retail Management, Hospitality Management, or a related field preferred.
- Equivalent combinations of education and directly related management experience may be considered.
Experience:
- Minimum five (5) years of progressively responsible experience in retail, convenience store, gas station, or related business operations.
- Minimum three (3) years of supervisory or management experience.
- Demonstrated experience with budgeting, financial reporting, inventory management, purchasing, and employee supervision.
- Experience overseeing fuel operations, vendor relationships, and regulatory compliance preferred.
- Experience managing multiple departments or a combined retail, fuel, and food-service operation preferred.
- Experience working for a Tribal government or Tribally owned enterprise preferred.
Required Knowledge, Skills, and Abilities
- Strong leadership, communication, organizational, and decision-making skills.
- Knowledge of retail operations, inventory control, fuel sales, and loss prevention.
- Ability to interpret financial statements, manage budgets, and improve profitability.
- Proficiency with point-of-sale systems, inventory software, and Microsoft Office.
- Ability to resolve employee and customer concerns professionally.
- Ability to work flexible hours, including evenings, weekends, holidays, and operational emergencies.
- Demonstrated integrity, dependability, accountability, and sound judgment.