Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Location: Remote within the United States
Travel Requirements: 2-4 Times a year
Job Summary The Senior Staff Engineer on the Ops Portal team is a technical anchor at the intersection of field operations and software engineering. You will serve as the Engineering Lead within the product trio, owning the technical direction and architecture of the tools that Field, DS, and Client Operations rely on every day: Ops Portal, the Device Configurator Application (DCA), and Unified Device Diagnostics (UDD), an AI agent platform that collects device data and diagnoses issues across the fleet.
This is a hands-on role with broad scope. It spans three products and the shared Android device platform, which is why it sits at Senior Staff. You will write production code, sign off on the team’s highest-risk changes, and shape what gets built alongside the Product Lead and Design Lead. You will also bring Android, IoT, and AI agent expertise to PatientPoint’s Engineering Architecture Group.
What You Will Do
- Own technical direction for Ops Portal, DCA, and UDD: architecture, standards, and release cadence.
- Stay hands-on. Write production code in Kotlin, Python, and Node.js, and review work across the React front end, the serverless backend, and the Android and iOS apps.
- Partner with the Product Lead and Design Lead from discovery through planning. Assess feasibility and surface technical constraints, capacity, and sequencing risks before commitments are made.
- Architect and build services and APIs for real-time device communication and remote command and control, on AWS IoT Core and MQTT, serverless AWS (Lambda, API Gateway, Cognito), and Terraform.
- Lead the evolution of UDD and the Ops AI assistant: AI agents on AWS Bedrock that use tools over MCP, with human-in-the-loop controls and evals that show they work. Move the product area from reactive troubleshooting toward eventual proactive, self-healing operations.
- Own change safety for the fleet. Sign off on the team’s highest-risk changes, such as bulk updates to tens of thousands of devices, device provisioning, and anything that lets AI act on a device, and make sure each has a staged rollout and a tested rollback.
- Hold the security bar: authentication and authorization, secrets, and keeping PHI out of logs, screenshots, and LLM output.
- Work with the other device teams that share the Android codebase (core libraries, the DMM agent, and fleet deployment tooling) so changes land safely for every team that ships from it.
- Ensure the product is instrumented and observable. Establish usage metrics, error tracking, and performance monitoring so the team makes evidence-based decisions.
- Engage with the Architecture Group: submit RFCs for significant architectural decisions, uphold org-wide standards, and lead R&D and proofs of concept in AI-assisted diagnostics, self-healing device workflows, and next-gen provisioning.
- Support story breakdowns, design sessions, and PR reviews. Mentor engineers and raise the team’s technical capability.
What We Need
- 10+ years of software engineering experience building and running production systems.
- Strong backend proficiency in Kotlin and/or Python, building reliable services and APIs.
- Hands-on experience with Android device fleets: Android app or system development (AOSP, APK deployment, ADB), device telemetry, remote command and control, and provisioning.
- Deep AWS experience, including AWS IoT Core and MQTT, serverless (Lambda, API Gateway, Cognito), and infrastructure-as-code (Terraform).
- Experience building AI agent systems: LLM tool use (MCP or equivalent), guardrails on what agents can do, and evals.
- Prior experience as a technical or engineering lead on a product team: owning architectural direction, setting standards, operating as a peer to product and design, and unblocking others without becoming a bottleneck.
- Proficiency with AI-assisted development tools (Cursor, Claude, Copilot) as part of your everyday workflow.
Desired Qualifications
- BLE-based configuration and mobile provisioning workflows, and familiarity with iOS and Swift (CoreBluetooth).
- React and Node.js, for contributing to and reviewing Ops Portal front-end and Lambda work.
- Digital signage or kiosk-mode Android fleets.
- Event streaming (Kafka or equivalent).
- Observability tooling (CloudWatch, X-Ray, OpenTelemetry) and product analytics (Mixpanel), with a habit of building instrumentation into everything you ship.
- Healthcare or other regulated environments, including HIPAA and PHI handling.
What You Will Need to Succeed
- Strong ownership mindset: you take problems from ambiguity to production and stay accountable after they ship.
- Sound architectural instincts, with the judgment to know when to keep things simple and when more structure is needed.
- Genuine curiosity about field operations. The domain is the product, and understanding how technicians work makes the engineering better.
- A collaborative, enabling leadership style that raises the team’s technical capability rather than creating dependency on you.
Base Salary Band: $144,390- $220,834
Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.
About PatientPoint:
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com.
Latest News & Innovations:
- Why is PatientPoint a Best Place to Work! Read More
- Teammate Honored as "Top Woman in Tech". Read More
- Recognized on Vault’s Top Internship List. Read More
What We Offer:
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V