Archived listing. The details below describe a past opening.
Job Scope:
- Represents the hotel to the guest throughout all stages of the guest’s stay. Escort guests to their room verifying reservations, addresses and credit information. Other duties as required.
Job Functions:
Guest Related Tasks
- Liaison between hotel and the guest.
- Thorough knowledge of facilities and services available to guest.
- Greets guest upon arrival.
- Escorts guest to their room.
- Processes guest check-ins and checkouts.
- Uses proper telephone etiquette.
- Assist concierge in providing guest with information regarding hotel facilities and local attractions.
- Records the necessary registration and credit card information, verifying rate and departure information.
- Understands room status.
Communications Related Tasks
- Knowledge of room locations, types of rooms available, and room rates.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of late checkouts, early check-ins and special requests.
- Be able to handle guest disputes, and requests concerning room types and other room related issues.
- Knowledge of cancellation policy.
- Knowledge of Pet Policy
- Knowledge of No-show policy.
Qualifications:
Essential:
- Service Orientation-ability to respond to guest concerns/satisfaction
- Problem Solving-ability to think logically and create solutions
- Self Efficacy-ability to demonstrate confidence independence and self direction
- Excellent Verbal communication skills
- Ability to multi-task
- Able to stand for extended periods
Hourly rate for this position is $18.00 per hour.